Q: Hello, I'm a tier 3, and I'm having issues with guest being able to leave a comment using a guest link.
They are able to create a task and title but not comment, and it's defeating. Is there a setting that I'm not toggling or is this just not possible? I read in another response that it is, and I clicked on the link your shared and shows that guest comments is possible, but I can't figure out how. Please let me know, I would really appreciate it.
Dan_Webvizio
May 14, 2024A: Hi Roy,
Thank you for reaching us. Guests cannot fully collaborate, including adding comments to the tasks. As mentioned before, guests are not collaborators, and there is a substantial difference between members and unregistered users outside your account. Technically, the system cannot differentiate between guest users because they are not registered with it. We recommend assigning a role if you want the user to collaborate on a task.
We are working on a separate "client" role that would be somewhat in the middle between these two roles. It would have more flexible allowances settings that enable agencies to set up what they can do within the project.
Please do not hesitate to reach us through the support chat or at support@webvizio.com. After the campaign is over, we do not monitor this Q&A section.
Best,
Dan
roy_