Q: Hi Webvizio team, Welcome to AppSumo.
I have seen others raising concerns about the number of users per tier.
Are "Viewers" counted as users? If not, could I add my clients as "Viewers" so they can give feedback based on what I ask them to give feedback on? For example: If we are working on home page for their website and I ask the client for feedback, can the client look at the home page and make comments anywhere on the page? This is not them creating a task but simply giving feedback.
If "Viewers" were not counted as a user, then I would be OK with the limits in the plans. If not, I can see why other Sumolings might be inclined to think that Tier 1 and Tier 2 are not feasible.
Thanks for answering my question.
All the best!
Sri
Dan_Webvizio
May 15, 2024A: Hi Sri,
Thank you for your question.
Users in the viewer role don't count against the quota but cannot create tasks themself. They can still collaborate, but to a limited extent, by commenting on existing tasks (created by somebody else). To create tasks, a user has to be in the assignee role or higher. The good news is that if you deleted one or more users, you could add new users to freed seats.
For agencies and entrepreneurs that deal with larger teams, we recommend considering purchasing Tier 3, which has an unlimited number of users.
Best regards,
Dan
Sri+Thanks for taking the time to get back to me Dan.
Expanding on my example based on your feedback: If I am building/redesigning the home page (for example), I could create the tasks as: 1) What do you think of the menu style? 2) What do you think of the header image? 3) What do you think of the layout? etc and the "Viewers" could comment on all of those and suggest feedback in their comments, right?
I believe this is what you are saying. Please correct me if I am wrong.
If I am right, I don't think it would hurt for you to explicitly state a scenario like this because there might be potential Sumolings who could relate to this use case.
Hi Sri,
Absolutely, viewers can comment on tasks you created and attach files and links. They just can't create their own tasks. We will add this scenario to our support documentation and state it in future pin posts.
Thanks for the suggestion!
Dan
nickfmcyou are literally asking in detail how you can work around the product limitations and giving ideas on how to use a lower tier than you require. good on them for actually answering you. Personally I think their tiers make sense , just because a smaller tier doesn't suit someone doesn't make it useless
Tier 1 - small company that owns the website and wants to share feedback internally about their website.
Tier 2 - good for small freelancers with 1 -2 projects on the go at a time
Tier 3 - agencies