Not designed with agencies in mind
The permissions just don't work, an admin is not full admin, a PM doesn't give enough permissions to do a full job without the admin getting involved. There are too many, oh well you had to do this, then this. It just is not geared to be able to work for a team. If one person is out, then you can't update their folders or add a project to their folder without them. If you are admin and create a folder no PM can add projects to it. So the whole team working and updating and creating just dies...
We had hope, but a big no for us. The support reply every time is add it to the roadmap and see if someone votes for it...
Dan_Webvizio
May 9, 2024Hi David,
Thank you for taking the time to provide us with your feedback. We appreciate all feedback, as it helps us understand how we can improve our product in the future.
The account owner needs to set up an account and grant permission to other users beforehand. They should decide whether to permit project managers to add new users without additional approval. This is essential for accounts with limited collaborators (team size). In the same way, the owners can allow project managers to manage the entire team. The account owner is also the only one with access to the sensitive billing info and can upgrade/downgrade paid plans. Outside that, there's no difference between these two roles.
We understand that there's room for improvement, so we created a public roadmap to collect all users' feedback and collaborate on new requests in one place. Inviting you to our public roadmap discussions is not meant to be dismissive; instead, it is a way to collaborate and provide better service for all users.
Regards,
Dan