Verified purchaser
Buyer BEWARE - it's been THREE months...
I seldomly leave negative reviews, but I must in good conscience write about my experience with WiseCut. I came across the product just a few days before the AppSumo offer expired. I was impressed at the claims of what it does, and took a leap of faith and not only bought the base package, but purchased extra monthly processing time (non refundable) to the tune of 14 hours ($400 USD) BIG MISTAKE!!! Although the UI looks good, it's the FUNCTIONALITY of the application that is the problem. I've successfully uploaded several files to the platform using the app and several browsers, but after processing it consistently returns, "No Clips Created" (this is the reason why I purchased it in the first place). After fighting with the useless A.I. Chat Bot (talks in circles - offering no help) - I have repeatedly reached out to their support email - with no resolution.
Is it possible that I am missing something - that I don't understand how to interact with it? Yes, definitely. But when the creator refuses to provide guidance...
Support for this product is NON-existent! BTW, I have been completely professional in my communication style and now after waiting for months with no reply - I must state that this is hands-down the worst product that I have ever purchased on AppSumo. If I could, I would leave a ZERO taco rating! I am SO disappointed...
Ivo_Wisecut
Sep 22, 2026Hi, Ivo, here, founder of Wisecut. I personally reviewed this because what you described about receiving no support for months is not the experience we want anyone to have with Wisecut.
We believe we may have located a support conversation that matches the circumstances described in this review. If it is yours, we received your message on September 5 and responded within two business days, asking for the ticket number from the earlier request, as we could not find any previous emails from that address. We also asked for additional details about what was happening when creating a project so we could investigate the issue.
It’s absolutely possible that an earlier email was sent to a different address or somehow never reached our support system, and I don’t want to make assumptions. But I do want to clarify that we did not knowingly leave a support request unanswered for months.
More importantly, I want to solve the actual problem. “No Clips Created” is not the experience you paid for. Please email us at [email protected] with your AppSumo account email and, if available, the ticket number from your previous contact.
I understand how frustrating this experience has been, and I hope you’ll give us the opportunity to get to the bottom of it.