WP Security Ninja

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frankffrankfPLUS
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Member since: Dec 2021Deals bought: 178
3 stars
3 stars
Posted: Jun 23, 2024

As others have said - no consolidated panel and MainWP is EXTRA $$$

You never know how good a security suite will be until it saves you from a security issue or you have to find a way to deal with it.

That said, like other reviewers, I was disappointed to find out that the software I purchased is hobbled in that there is no central dashboard except for a separate paid plugin to tie WP Security Ninja to MainWP.

So if you use a different site management tool than MainWP, you're SOL.

Well good thing I use MainWP. So I follow the directions to install the plugin and WHOA, what, I have to pay for it??? The only time I figured out that it was a separately paid plugin was AFTER I installed it on my MainWP site and on my satellite site. What a waste of time! Just state in your deal terms: "This deal DO NOT INCLUDE any way to monitor or control your security from a central location. (and you will have to log into every site to run it or see the results.) (yes you can get email reports on failure - that doesn't count).

Apparently, they've released some free features in that plugin but we'll have to see when they revoke them - apparently after they are done building it.

Other than that, it's actually quite pleasant to work with. It caught some minor things that other software missed. Bravo.

Founder Team
Lars_Koudal

Lars_Koudal

Jun 24, 2024

Hello,

Thank you for your feedback. I want to clarify a few points about the MainWP Addon and our plugin's capabilities.

Firstly, the MainWP Addon is included for Tier 3 and Tier 4 purchases. However, the license creation process is manual for us since we initially launched the Addon outside of the AppSumo offer. I apologize for any confusion or inconvenience this may have caused. If you have already installed the plugin and are facing issues, please reach out to our support team, and we will assist you promptly.

Additionally, we are very clear about what our plugin can and cannot do. We have never mentioned, promised, suggested, or even hinted that Security Ninja includes a central dashboard. We understand the importance of clear communication, but your unstated expectations are hard to handle. You could also have asked a question here and we could have answered that for you before you decided to purchase anyway.

Your satisfaction is important to us, and we appreciate your patience and understanding. We're also glad to hear that the software has been effective in catching issues that other tools missed.

"Apparently, they've released some free features in that plugin but we'll have to see when they revoke them - apparently after they are done building it." - I am not quite clear what you are referring to here? Would you be a little clearer and state exactly what we have done and then revoked? That is a statement I would like to know more about? :-)

Thank you for bringing this to our attention, and we will work on improving our communication to ensure a better experience for all users.

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