Hello,

I am very sorry to hear that you’ve had a frustrating experience and that your product isn't working as expected. We take support very seriously, and it’s never our intention to leave a user hanging.

I have personally searched our support system for any open or missed tickets matching your details, but I’m unable to find a message that hasn't been addressed. It’s possible your email didn't reach us or was caught in a filter. While we were answering tickets throughout the holiday period, we want to ensure no one is left behind.

Could you please try reaching out again directly at support@wpsecurityninja.com? Alternatively, if you can provide your ticket number or the email address used here, I will prioritize your case immediately to get your site secured and the plugin working perfectly for you.

We would love the opportunity to turn this experience around and earn back those tacos.