WP Super Host Reviews

This is a single taco for AppSumo as much as it is for WP Super Host.

After WP Super Host's CEO compared the service to WP Engine and some other major WP Hosts with a stellar service, and claimed to have a support better than anyone else (to the point he tried to take credit for the CEO answering messages, which only sounded naive to me), they not only failed in the products, they also failed in support! I bought 3 codes, and after many unsuccessful attempts to launch a WP website, they disabled my account (and many others), saying they won't be able to give us service until Q1 2021.

Then, instead of being clear about the situation and being clear about the company and deal's failure, AppSumo changed the deal and now it's simply "Sold out", with several users being sorry to have "missed" the deal. WPSH claimed the refund policy is extended, but AppSumo shows the refund deadline is the same. Either the WPSH team is not telling the truth, in which case, AppSumo is responsible for the misinformation on their service, or they are telling the truth, and AppSumo has failed to communicate that. If that's the case, I can only guess that AppSumo just doesn't want to show they offered a failed product, which forced then to extend the refund deadline.

I understand the failure of the startup, but I had much higher expectations from AppSumo.

I'm giving 4 stars for the deal, but holding the last star until they sort out the order fulfillment issue. I already have a 100-sites plan with Flywheel so I'm in no hurry. Looking forward to see the better backend soon!

I have been avoiding posting any sort of review during the past few days because I want WPSH to iron out the issues first, and they have been hyping about their incredible support that's unparalleled in the industry. The reason for such low taco is not due to the ongoing issues, but with the support. Please improve support and I'll adjust the rating in the future.

Issues that I have encountered so far:
1. Not being able to create a new website or migrate (Day 1 - CDN Limitation Issue)
2. Not being able to migrate a website or create a new website without pointing DNS over first.
3. Divi can't be uploaded. Even if manually uploaded via SFTP, can't use at all. It keeps getting stuck during usage due to the PHP configuration.
4. Their provided migration method only supports Plesk, WPEngine, and FlyWheel. cPanel users are left in the dark.
5. Poor Support (The most important part. Will emphasize more below)

I fully understand and is well aware of the ongoing issues with the launch and I am willing to wait for them to be ironed out. Support has been replying around twice every 24 hours, which is fine for the situation right now. But, these are a few responses I want to point out,

1. After waiting for a long time for a response, one of the replies is that they are not technical enough to resolve my issue. (I'm just asking them to increase my PHP limits)

2. After waiting for another day, asking them to increase PHP limits so that I can use Divi, another reply came and told me that they are focused on the issues mentioned on their blog page, and any other request will be of lower priority. (My issue is written on the blog page, and based on their logic, it's a priority, in fact, the blog page tells me to contact support to increase the limits. And now support tells me to read the blog page. Basically a loop)

I noticed that quite a big portion of the replies do not answer my questions directly, and in fact, looks copied/pasted to me. Thus they kept missing out my point and kept giving me a vague reply that doesn't even make sense.

I know that support is probably overwhelmed right now, but I rather support is slow, and replies to everybody properly, instead of mass copy/pasting.

I'm willing to overlook most of the issues that is happening right now. But please, support have to be at least replying to every single ticket individually. This is the most basic support requirement, I'm not asking for live chat or phone.

I'm looking forward for an improvement in the future.

I haven't got a chance to test out anything yet but I will give them a 5 tacos based on the attitude for sure.

I believe that you can tell a lot by how a company responds to setbacks and even tough-love on AppSumo.

Instead of collecting more money from the high demand, they decided to stop this deal to fix the problems.

They are clearly taking ownership of this problem, and they are committed to solving it before releasing it out again to the public.

That says a lot about their dedication to this project and how they want every customer to feel about the product.

To WPSuperhost team, I think you guys made a great decision to host this deal on AppSumo, wouldn't want all these problems happening to real customers when you start advertising.

In my viewpoint, having the servers actually give way due to a high spike in traffic is a win in terms of the data collected, I hope you guys gathered enough to create a great stable system.

It's also a good way to filter the bargain hunters and those early adopters who genuinely need the product and are willing to stick with you guys for the long run.

P.S - I bought a lot of codes, I see huge potential in this project based on your attitude towards your customers and the product, looking forward to a more stable version in Q1.

Keep hustling,
Gary

I stacked 3 codes, and didn't get the opportunity to setup a test site before they shut the admin console down unfortunately. That being said, they are owning the issues and have committed to fixing them. For that reason I'll give these guys a break and let them focus on fixing the infrastructure management issues. As long as they are able to deliver in Q1 2021 and I get at least 5 years out of the service, I'll be happy. For this reason I'm taking a gamble and not refunding.