Q: Is this product dead?
3 out of 4 of the last reviews have said it's not working. And support has failed to reply or comment on the reviews. It seems like they've gone MIA since Sumo Day??? Philipp or Xound, are you there? Has anyone else bought this product care to leave a current review? I haven't had a chance to use it yet since I purchased it. I'm trying to figure out if its worth keeping as my return period is about to expire soon. Thanks!
Philipp_Xound
Aug 1, 2025A: Hey! We’re definitely not dead — still here and actively supporting the product. Those recent reviewers haven’t reached out to us, so we haven’t been able to help them yet. If you have any issues or questions, feel free to message me directly — happy to help!
– Philipp
TJ_KPLUS
Verified purchaser
Alright Philipp. I will keep your product instead of refunding it right before the 60-day deadline, on the promise that you will still be here and actively supporting the product. But you better keep your promise. Otherwise you owe me and my wife lunch AND dinner when I come visit you in Germany next year haha. Deal?