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Member since: Oct 2024Deals bought: 14
2 stars
2 stars
Posted: Sep 24, 2025

Unfortunately unreliable - support does not respond

Basically, it works well. When it works.
However, I always get a time-out error in over 80% of cases.
Although I have contacted support several times, I get no response.
The error is neither rectified nor do I get any information about what is happening.
This is very unsatisfactory. I would like to use the software professionally.
But this makes the product (almost) unusable for me.
What a pity...

Founder Team
Philipp_Xound

Philipp_Xound

Sep 24, 2025

I’m really sorry about your experience — please give me a chance to make this right, so it works reliably for you. Can you reach out directly to me: philipp@xound.io and provide me sample file where you ran into a timeout?

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