I have a question about Support that used to be somewhat responsive, but I looked at my Support ticket and it’s been two weeks. Nothing. I resent it again still nothing but I get this continuous stream of “buy more” and promotional emails. I also have not seen what has improved or what’s new since all of us on AppSumo purchased it because we don’t get any updates On the product, can you please clarify this is. Support is crucial when emails and landing pages and these types of features are crucial to a business.
We already replied to your ticket by mail, please double check. We're experiencing a temporary smtp sending outage due to server maintenance, it will be fixed shortly . Sorry for the inconvenience
Please advise if you will ever provide proper support for this Tool or add any improvements to the tool. Or is this the finalized and best version of this Tool??
One of the Worst Purchases! No improvement to the tool since bought. No Support !! However got almost spammed to increase my quota with the provider. Tools like these put me in caution mode to see really where I should put my Money.
Q: How do I actually get proper tech support (not just someone trying to pass me off)?
I'm dealing with a major breakdown of my account (my campaigns simply won't send), but I can't get a response from tech support. All I get are pat answers like, just re-send it, or just wait. I've resent 5 times and waited 4 days.
Q: What’s up with support and emails?
I have a question about Support that used to be somewhat responsive, but I looked at my Support ticket and it’s been two weeks. Nothing. I resent it again still nothing but I get this continuous stream of “buy more” and promotional emails. I also have not seen what has improved or what’s new since all of us on AppSumo purchased it because we don’t get any updates On the product, can you please clarify this is. Support is crucial when emails and landing pages and these types of features are crucial to a business.
Abi_Zagomail
Nov 5, 2024A: Hi,
Did you check your inbox?
We are working on dev of new features. In drag drop editor you can see many new added AI features.
If you're using specific features or looking to improve or develop some new please let us know via roadmap link we've already sent you by email
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Q: Campaigns are not sending
Hello
My campaigns arent sending, and I cant even send a test email.
I have engaged support but no answer.
Pls help thanks.
Abi_Zagomail
Sep 25, 2024A: Hi,
We already replied to your ticket by mail, please double check. We're experiencing a temporary smtp sending outage due to server maintenance, it will be fixed shortly . Sorry for the inconvenience
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Q: Not able to leave Review so Here it is
Please advise if you will ever provide proper support for this Tool or add any improvements to the tool. Or is this the finalized and best version of this Tool??
One of the Worst Purchases! No improvement to the tool since bought. No Support !!
However got almost spammed to increase my quota with the provider. Tools like these put me in caution mode to see really where I should put my Money.
Share Zagomail
Q: How do I actually get proper tech support (not just someone trying to pass me off)?
I'm dealing with a major breakdown of my account (my campaigns simply won't send), but I can't get a response from tech support. All I get are pat answers like, just re-send it, or just wait. I've resent 5 times and waited 4 days.
Abi_Zagomail
Aug 29, 2024A: we have replied instantly to your requests, please check your inbox
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Q: Do you offer an email server? So , I can create an email and verify my emails in Zagomail panel.
Abi_Zagomail
Aug 27, 2024A: You can send from our smtp server. We don't provide a cleaning or verification service
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