Q: There's an update and I was changed to the Free Plan
How do I change or map my Lifetime deal.
I was changed to the free plan on this update.
Michael_Zebracat
Nov 7, 2024A: hi there, sorry for that - it's a bug coming from the recent update. The team is already aware and working it
muciocv72
Verified purchaser
They change my plan to free also, I was tier 2.
SoloSolutionsPLUSVerified purchaser
Waiting for an answer as well. I know they made big changes as I saw on their YouTube. Reached out via email for clarification. Giving them time to respond before making any rash judgements.
cr8tivNomadPLUSVerified purchaser
Happened to me as well. Must be a bug, I've submitted a support ticket and they usually get back quickly. Given it happend to many, it should be fixed soon hopefully and they'll make up for it with some extra credits :)
Verified purchaser
Now the bug is fixed and return to my plan. Thank you for your quick fix and respond. Great customer service too.