Zendesk

Zendesk is a cloud-based, all-in-one Customer Relationship Management (CRM) platform that makes accessing customer information easy for your entire team.

It offers several CRM solutions designed to provide customer support and sales agents with the tools they need to get their job done.

Zendesk Sell is the perfect solution if you are looking for a sales CRM system. One of its top features is the self-service portal. This portal empowers teams to create a knowledge base, chatbot, or automated systems where customers can easily find solutions to their problems without reaching out to agents.

The Zendesk Sell CRM is also built-in with a native email intelligence tool. This allows sales departments to easily manage and track customer interactions through email. On top of that, it allows for real-time push notifications so that agents can answer customer requests in real-time. Activity reporting lets teams summarize and keep track of activities performed over a given period, and that’s not the end of it.

Zendesk Sell users also enjoy a sales prospecting feature that allows them to prospect in an untapped market of over 200 million professionals. No matter your business size, Sell enables you to identify verified prospects relevant to your market, and create targeted lists in seconds.

Sales reps can make calls seamlessly using Sell's automatic dialing system. They won't have to lift a finger; the tool logs and records each call and provides unique call scripts, notes, and analytics. This allows companies to keep track of the number of calls, durations, and outcomes.

The Zendesk Help Desk software allows customer service and IT teams to serve employees and/or customers better. It is built with unique features that let customer service teams manage support requests, provide self-service options, track and report performance, and more—all systematically through a single dashboard.

Like Sell, Help Desk also offers self-service capabilities. The multi-channel support lets you handle customer requests on your customers’ preferred channels. Channel options include social media, phone, live chat, text, and email. The tracking and analytics features allow teams to assess customer satisfaction as well as their own performance. This empowers them with insights they can use to improve their operations and customer satisfaction alike.

Support agents can also configure the work environment based on their existing tools and workflows by using help desk applications, integrations, and automation.

Key features

• Email tracking and automation
• Activity reporting
• Contact and lead management
• Sales dashboard and reporting
• Self-service
• Call analytics
• Out-of-the-box integrations
• Prospect discovery and verification