Returning Catch All Emails as VALID
I verified about 1000 emails or so using Zerobounce and 700 came back as "valid" once I put them in the campaign I had over a 2.5% bounce rate. I reached out to support and they said they were catch all emails that cannot be 100% verified.... Fine, I get that BUT WHY would you return a VALID STATUS.
That makes no sense to me. I won't be using zero bounce ever again.
support-team
Oct 14, 2024Hi Evan,
Thank you for your question.
My colleague has responded to your email, and we will need a response to it so that we can see why these emails have bounced, we will need further details so that we can help!
Also I want to assure you that a bounce rate of 2,5% is really low and your reputation will not be affected. If a bounce rate goes overt 5% after this number your reputation will be affected.
So right now you are in a good spot.
I am sorry for the experience you had with ZeroBounce and we want to help you in this regard, please continue the discussion with my colleague on Support.