Q: Voice plans, knowledge pages per site, white label, tiers with updates, and required data in chat?
Hello, I would like some help with the following:
-
1. Do you include a voice system in the plans or which tier will have it available in the future for AppSumo customers?
2. Is the number of training pages the same for each website/store or is it divided among all according to the tier purchased?
3. If I purchase brand removal, can I place my own brand with my domain? That is, show "powered by (my brand)".
4. Is the knowledge base automated? Does that mean if I give it a Google Drive document and update it, I won’t have to retrain the AI because everything is connected?
5. Before starting to use the chat, I would like the client to enter their name and phone number. Email is not very important to me, can this be done?
-
If any answer is negative, please tell me if it will be included or not and, if so, when updates are expected.
AlessandroValenti
Edited Mar 1, 2026A: Hi, thank you for reaching out! Let me reply to your questions one by one.
1. A voice agent is in our product roadmap, at this stage I can't share with you a release date.Our current strategy is that AI Replies can be used freely across every channel - However, we haven't established yet how that will be priced and distributed to customers.
2. The number of training pages you see in your subscription is cumulative across websites. For example, if you purchased the Tier 2 plan with 7500 pages, you can use 7000 pages for the first website and 500 for the second one.
3. We currently offer this opportunity to agencies and partners. If you are an agency or a partner, please reach out to our support team by going into the Zipchat app > bubble on the bottom right corner or contact [email protected] . We also have an affiliation program if that might interest you: https://www.zipchat.ai/affiliate
4. The knowledge base scans automatically your website once a week as a default, meaning that if you make changes the AI will read them. However, reading google drive files is often tricky - we suggest to upload information directly on your website.
5. This is currently a feature we don't have developed yet, but it's a very interesting use case and I will speak with the product team. However, there is a workaround already: if you use the WhatsApp channel, we can automatically collect your customer's first name, last name and phone number. that's even better than the classic form because it reduces attrition. With a module like the one you asked for, they would have to introduce this information manually and some of them would drop from the chat.
Please let us know if you have any further question!
It's great to have a CTA feature for collecting clients' information.
Verified purchaser
Hello, I sent you an email, but the AI replied to me.
Do I need to follow another process or are you already handling it? How long should I wait for your response? Thank you.
hey thank you so much for reaching out via email, our AI step is fundamental for us because it routes the issue to the right engineer / product team member, please just follow the AI indications and a specialist will jump on this asap!