Follow-ups let Zipchat reconnect with customers after a set delay, based on the context of the previous conversation.

This makes it easier to continue relevant conversations automatically across supported channels, without requiring a new inbound message from the customer.

What’s new:

• Follow-ups are now available for Messenger, Instagram, and WhatsApp

• Zipchat can send a follow-up message after a configurable delay

• Follow-up messages are generated based on the previous conversation

• WhatsApp follow-ups can be sent up to 24 hours after the customer’s last message

• These follow-ups do not incur any cost from Meta

This helps you re-engage interested customers in a timely and natural way across your main messaging channels.

Agentic Search is a new search experience that replaces your store’s default search with a smarter, AI-powered discovery flow.

It combines traditional product search results with an AI discovery experience, helping shoppers find relevant products faster and more naturally.

What’s new:

• A new Agentic Search experience that replaces your store’s default search

• Combines classic search results with AI-powered product discovery

• Helps shoppers explore products in a more conversational and intuitive way

• Can be enabled from Chat Settings → AI Search

This gives your store a more powerful search experience, blending standard search performance with AI-guided discovery.

It's also included on all AppSumo plans!

Hey Sumo-lings, we made a change based on your feedback 👋

When you run out of AI replies, Zipchat will no longer reject new incoming messages. Instead, conversations automatically move to Manual Mode so you can continue replying without interruption.

What’s new:

• New messages are no longer blocked when AI replies are exhausted

• Conversations automatically move to Manual Mode so you can reply manually

• The bubble chat is temporarily hidden when AI replies run out

• The bubble chat is automatically re-enabled once AI replies are renewed

• You can override the automatic hiding and keep the bubble chat visible if you want to handle live chats manually

This makes reply limits much less disruptive, so you can continue supporting customers even after your AI replies are exhausted.

You asked, we delivered — again. Some of you are running high-volume stores and need even more headroom.

So we're adding two new tiers:

•⁠ ⁠License Tier 8 — 20,000 monthly replies

•⁠ ⁠License Tier 9 — 25,000 monthly replies

These are for stores where AI is handling serious traffic — think peak seasons, multiple storefronts, or high-engagement categories where every conversation counts.

Already a customer and need more replies?

You can upgrade while the deal is live — just change your plan directly from your AppSumo account. No need to contact us.

Thanks for continuing to push us. We will keep listening to feedback!

— Rus (CEO)

Hey hey,

Just a quick reminder that later today I will host a LIVE AMA session and Zipchat demo.

That's a great way to get to know us, our vision and what we're building, as well as answering all your questions.

We're here for the long run, and our goal is to make you proud to have been part of this journey.

See you later:

• Today, 5pm CET | 11am EST: https://zipchat.click/appsumo-live-3

Rus - CEO / Product lead