The setup is very, very simple, and the AI delivers surprisingly high-quality and relevant responses. I’ve tested several other customer chatbots, and ZipChat is head and shoulders above everything I’ve tried. The ability to add your own custom instructions is excellent.
For an online store with products, I give it a solid 5 stars for usefulness. The AI understands context well, helps with sales and support, and saves a lot of time. The quality of the answers really impressed me.

However, I also run a service-based business where sales happen through WhatsApp (also Instagram, FB and Telegram). Unfortunately, ZipChat isn’t quite suitable for this use case yet, even though I would love to use it fully.

The main missing feature:
1. There is no option to manually edit the AI’s suggested reply before sending.
2. There is no “suggest mode” where the AI prepares the answer, but the message is only sent after my approval or editing.

The ideal workflow for me would look like this: I receive a notification in a convenient interface with the AI’s ready-made reply. Then I have options:
“Send as is” / “Edit and send” / “Take over the chat completely”.

Currently, escalation to a human only works via email notifications, which is too slow for real-time intervention in an active conversation. If I’m not actively in the ZipChat web interface, it’s easy to miss important messages.

Suggestions for improvement:
- Quick notifications and the ability to take control (for me the best option would be through Telegram) it would make a huge difference.

If the ZipChat team adds a proper human-in-the-loop mode with an easy dashboard for approving or editing AI replies (Telegram is OK for this), the product would become truly universal — perfect for both e-commerce and service businesses.

For now, I recommend ZipChat to everyone whose main traffic comes through an online store. For messenger-based sales, the potential is huge, but it still lacks sufficient human control.

Thank you to the developers for a high-quality product! Looking forward to future updates!