Verified purchaser
One of the best in its category despite being so young.
So I don't know why since there is a lot of competition in the chatbot market, but this one got my attention. I think it had the better overall brand design and value proposition (helping you sell more on automatic) What sold me after this first impression was the fact that it had an apple-like approach. Like, set it and forget it. In just a few seconds (yeah, not minutes, but seconds) it was ready to go: it trained all my webpages and from there it build up a custom training. I then tested it and not only the agent chatbot was asking all the right questions, but it was also suggest the user a product to buy at EACH single interaction. It was listening to the user and meanwhile trying to sell things.
Perfect execution! So in less than 1 hour I got the deal.
It is still in early stages though with a lot of room for improvement, but honestly even if you put Claude code inside one of this chatbot, generally speaking they still look dumb, this one was almost ready to go in just seconds.
What I think is missing is at this point:
Not every user of our platform/shops love a.i. integration, in some niches is even the opposite, they hate it. Therefore there should be ways to make it seems less "artificial" .
To solve it, these would help:
-Random delay options between answers
- Showing the a.i. composing the message in real time shows it's a.i. instantly, therefore eroding trust in some users. Breaking the response in sub responses that do not compose live but appear like a human making a sentence and shooting them in more than a single message (splitting it in half or 3 parts, with the same credit consumption of course) may help.
-An option to let the support team send the chatbot message, instead of auto-sending (draft-only mode)
A part from these issue related to the user perception of the a.i. integration, the other things are just minor issues, like the fact the there are some css issues here and there.
There is a lot of room for improvement, for a more deeply integrated a.i. inside platforms so I'm excited to see what will come next! They've just released zip code that lets you connect the chatbot to the repository of your website, and it's amazing!
Luca_ZipchatAI
Apr 1, 2026Wow, thank you for this incredibly detailed review, this is the kind of feedback that genuinely moves the needle for us! 🙏
"Set it and forget it in seconds" is exactly the bar we set for ourselves, really glad it delivered on that straight out of the box.
On your feedback about making the AI feel less artificial: it's something we heard a lot in our early days, over two years ago. But something interesting happened over time. Across millions of conversations, we noticed that when the AI solves the problem clearly, recommends the right product, or gives the right answer, people stop caring whether it's a human or a robot. They are just in love with the fact it was actually fast.
That's why we shifted our focus entirely toward reply quality and learning speed rather than mimicking human behavior.
When we started, the goal was to automate basic conversations. Then it became matching human-level quality, just faster and cheaper. Now we're approaching a point where the AI will outperform any human in speed, quality and depth of knowledge.
Zipchat Code is a good example: as of last night, if you're a software company you can connect your entire GitHub codebase and Zipchat will answer technical questions better than most support teams, instantly. Actions are coming next.
On the draft/approval mode, it's genuinely something we're investigating. Enterprise clients have asked for it too. The honest internal debate is whether that's the right direction, since most incumbents offer it specifically to avoid cannibalizing their own human support model, or whether we double down on making full AI automation so good that the question becomes irrelevant.
Lots of exciting things are coming in the next few months. We think you'll love where this is going. 🚀