Q: Do the plan limits apply to External Users as well?
Or can we have unlimited external users? :)
Sonika_Zonka
May 14, 2024A: Hey deejay.shani š thanks for your question.
You can sync/add up to 50 External Users in your plan. External Users are your users that you can get rating for from customers, like Support Agents. Based on ratings for External Users, you can see your Team Report in Analytics.
I hope this helps. š
AppleJuice500
Verified purchaser
Hi Sonika. Thank you for your detailed reply. However, it still needs some more clarification.
1. So it's 50 external users regardless of what Tier I am on? I can have 50 external users if I am on Tier 1?
2. External users are a very important factor for many of us. However, I see no mention (leave alone the sanctioned number for each tier) either in your Appsumo app/plan descriptions, on the pricing page on your website, or in the docs. How did you reach this specific number 50?
Also, I think the limits could be a bit more generous regarding external users (doubled at least).
Thank you and have a great day :)
Verified purchaser
Hey deejay.shani š
Thanks for reaching out.
External Users is in beta and hence the documentation may be lacking. We'll improve it further and you will see it shortly updated on our website and pricing page.
I'm happy to discuss your requirements over chat once and we can see what we can do best for External User limits for you.
Hope that helps š