Zonka Feedback

    Lifetime deal

    Create multichannel customer surveys to measure satisfaction and reduce churn

    Making your customers happy is at the core of your business—no matter what products or services you’re selling.

    But customer feedback can be sporadic, and unlike Karen from Mean Girls, you can’t exactly read minds. (“It's like I have ESPN or something!”)

    You want to take the guesswork out of knowing whether or not your customers are satisfied with a simple way to collect responses.

    Meet Zonka Feedback.

    TL;DR

    Create, customize, and deploy engaging customer surveys to boost feedback response rate
    Alternative to: Survey Sparrow
    Track and measure results with response breakdowns, trend reports, and more
    Best for: Marketers and support teams that want to streamline collecting customer feedback and improve response rates

    Overview

    Zonka Feedback is a multichannel customer feedback and survey platform that helps you collect, measure, and analyze customer satisfaction.

    With Zonka Feedback, you’re supercharging the way you collect feedback from customers and employees.

    Create engaging surveys that can be fully customized to match your branding and get feedback on the spot with multichannel survey distribution.

    With out-of-the-box reporting and a collaborative platform, you can easily measure results and share them with your team.

    Survey builder dashboard

    Create beautiful, custom surveys that help you capture customer feedback more effectively.

    Zonka Feedback lets you create beautiful interactive surveys and feedback forms for your business.

    Customize your survey themes to match your business’s branding with colors, background images, logos, and more!

    You can choose from over 40 survey questions, including comment boxes, Likert scales, and rating scales to find out what your customers really think. (“10/10, but want to see more of the owner’s dog.”)

    Plus, the multilingual surveys and survey logic options let you create intuitive surveys to capture even more responses.

    Feedback template picker

    Choose from a wide variety of survey types and templates to get the customer feedback you need.

    Reaching your customer at the right point in the sales funnel is key in getting great feedback and creating a better user experience.

    But sometimes trying to reach your customer at the right time feels like a game of Where in the World is Carmen Sandiego? (“How hard could it be? Look at her giant hat!”)

    Zonka Feedback’s multichannel platform makes it easy, with on-premise feedback options, email, SMS, embedded surveys, and more.

    You can collect feedback on-site with touchscreen devices or even print QR codes on receipts and packaging to streamline the survey experience.

    Response inbox with filters and tags

    View feedback in real-time and assign tasks to your team with the collaborative response inbox.

    Sifting through a bunch of survey responses can feel like trying to find the one Wonka bar with a Golden Ticket. (“Oh, now Grandpa Joe can get out of bed?”)

    Zonka Feedback gives you a collaborative, real-time response inbox for all your surveys to make feedback way more manageable.

    Filter your survey responses, tag specific submissions, add notes, and assign tasks to your team.

    With real-time, intuitive AI-driven reporting, you can get a breakdown of all your responses, scores, and comments to monitor how trends change over time.

    Reporting and analytics dashboard

    Get insights and in-depth analysis with intuitive graphs for all survey responses and CX metrics.

    Zonka Feedback lets you connect to the tools you love, so you can get the most out of your time and create workflows that actually work for you! (No more cursing at the screen… )

    Easily automate workflows using out-of-the-box integrations with Zapier, APIs, webhooks and more.

    You can even create automations for sending surveys to customers, adding tickets to helpdesks, and syncing responses to your favorite platforms, so everything works together smoothly.

    App integration options

    Connect Zonka Feedback to your favorite tools to quickly create workflows and automations.

    Everyone wants happy customers, but it’s not always easy to collect and analyze feedback. (Plus, bribing customers doesn’t sit well with your accounting department.)

    Stop using survey tactics that don’t work and require a ton of manual labor to execute.

    Zonka Feedback makes collecting feedback a breeze, so you know exactly how to become even better.

    Get lifetime access to Zonka Feedback today!

    Plans & features

    Deal terms & conditions

    • Lifetime access to Zonka Feedback Professional Plan
    • No codes, no stacking—just choose the plan that's right for you
    • You must activate your license within 60 days of purchase
    • All future Professional Plan updates
    • Ability to upgrade/downgrade between 5 license tiers
    • GDPR compliant
    • Only for new Zonka Feedback users who do not have existing accounts
    • Optional add-on: $100/mo for 2,500 additional SMS credits
    • Optional add-on: $150/mo for 50,000 additional email sends/mo
    award-badge

    60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!

    Features included in all plans

    • Unlimited websites
    • 4 offline device licenses
    • User roles and permissions
    • Standard and dynamic contact lists
    • Standard and custom contact attributes

    From the founders

    May 11, 2021

    Hey Sumo-lings! ✋♥️ I’m Sonika, Product Director & Co-Founder at Zonka Employee & Customer Experience Management Platform.

    Thrilled to be sharing Zonka Feedback with the community on AppSumo! 😊

    Rajiv (Founder) and I built Zonka Feedback about 5 years ago and during this journey, we’ve had the honor of working with some amazing brands globally! 🤩

    We have built Zonka with one focus — to help businesses transform customer, employee and patient experiences. We do this by providing a platform enabling businesses to capture feedback at every touchpoint, wherever the audience might be.

    With this, businesses can measure all the right CX Metrics (NPS, CES, CSAT), get real-time reports and enable action on the feedback received to reduce churn and grow sales.

    We constantly strive to enhance Zonka to help companies measure customer experience and use insights like never before.🚀

    Here’s a look at some cool stuff you can do with Zonka Feedback —

    📢 Hear the voice of every Customer, Employe, and Patient

    ⭐️ Measure the important CX Metrics with ease — Net Promoter Score®, Customer Effort Score, Customer Satisfaction Score

    👩‍💻 Reach your audience, employees and customers wherever they are — On-Premises with iPads, Tablets, Kiosks, and Mobile Forms. Online (and remotely) with Email Surveys, SMS Surveys, Web Surveys, Links and QR codes

    📈 Get (Real-time) Amazing Analytics — Measuring Feedback is great. With Zonka Feedback, you can see them in the right perspective with insightful Reports. The reporting suite in Zonka has been expanded to give some amazing analytics including Quick Overview, Detailed Insights, Trends over a period of time, Word Cloud & Analysis based on Comments, Location Comparisons and so much more!

    🔁 Close the Feedback Loop — Taking feedback and looking at reports isn’t enough for a business to grow. It’s important to take action to make a difference. Zonka enables you to collaborate with the team, add tags to your responses, create tasks for the team and take action to Close the Feedback Loop, to prevent customer churn and to create amazing experiences.

    ______________

    👉 If you have any questions, we’d be happy to help. Just email us at hello@zonkafeedback.com

    🗺 View our public roadmap here: https://trello.com/b/o5oo6VbX/zonka-feedback-public-roadmap

    📘 For any help, view our knowledge base here: https://help.zonkafeedback.com/en/

    Again, we’re super delighted to be here!

    Cheers,

    Team Zonka

    Read more
    Questions
    Reviews

    Questions & Reviews

    Sign up

    All our deals are time-sensitive! Make sure you don't miss any of our awesome limited-time offers.