Name: one of the best feedback tools
Item: Zonka Feedback
Rating: 5
Author: ruchi

Group

Software

Customer experience

Sub category

Feedback management

Product type

Lifetime access to Zonka Feedback Professional Plan

No codes, no stacking—just choose the plan that's right for you

You must activate your license within 60 days of purchase

Ability to upgrade/downgrade between 5 license tiers

Only for new Zonka Feedback users who do not have existing accounts

Optional add-on: $100/mo for 2,500 additional SMS credits

Optional add-on: $150/mo for 50,000 additional email sends/mo

May 11, 2021

May 14, 2021

Founder

<h4><b>Zonka Feedback is a multichannel customer feedback and survey platform that helps you collect, measure, and analyze customer satisfaction. </b></h4>

<p><div class="story-inline-video"><iframe id="zonka-vid" width="560" height="315" src="https://www.youtube.com/embed/hM29TxL4hGU?rel=0" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe></div></p>

<p>With Zonka Feedback, you’re supercharging the way you collect feedback from customers and employees.</p>

<p><b>Create engaging surveys that can be fully customized to match your branding</b> and get feedback on the spot with multichannel survey distribution. </p>

<p>With out-of-the-box reporting and a collaborative platform, you can easily <b>measure results and share them with your team</b>.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="zonka-1"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?optimizer=gif"
          alt="Survey builder dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>
<h5 style="text-align: center; "><i>Create beautiful, custom surveys that help you capture customer feedback more effectively.</i></h5>

<p>Zonka Feedback lets you create beautiful interactive surveys and feedback forms for your business. </p>

<p><b>Customize your survey themes to match your business’s branding</b> with colors, background images, logos, and more!</p>

<p>You can <b>choose from over 40 survey questions, including comment boxes, Likert scales, and rating scales</b> to find out what your customers really think. (<i>“10/10, but want to see more of the owner’s dog.”</i>)</p>

<p>Plus, the multilingual surveys and survey logic options let you <b>create intuitive surveys to capture even more responses</b>. </p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="zonka-2"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?optimizer=gif"
          alt="Feedback template picker"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 style="text-align: center; "><i>Choose from a wide variety of survey types and templates to get the customer feedback you need.


</i></h5><p>Reaching your customer at the right point in the sales funnel is key in getting great feedback and creating a better user experience.</p>

<p>But sometimes trying to reach your customer at the right time feels like a game of <i>Where in the World is Carmen Sandiego</i>? (<i>“How hard could it be? Look at her giant hat!”</i>)</p>

<p>Zonka Feedback’s multichannel platform makes it easy, with <b>on-premise feedback options, email, SMS, embedded surveys, and more</b>. </p>

<p>You can <b>collect feedback on-site with touchscreen devices or even print QR codes on receipts and packaging</b> to streamline the survey experience. </p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="zonka-3"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?optimizer=gif"
          alt="Response inbox with filters and tags"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 style="text-align: center; "><i>View feedback in real-time and assign tasks to your team with the collaborative response inbox.</i></h5>

<p>Sifting through a bunch of survey responses can feel like trying to find the one Wonka bar with a Golden Ticket. (<i>“Oh, now Grandpa Joe can get out of bed?”</i>)</p>

<p>Zonka Feedback <b>gives you a collaborative, real-time response inbox</b> for all your surveys to make feedback way more manageable.</p>

<p><b>Filter your survey responses, tag specific submissions, add notes, and assign tasks</b> to your team. </p>

<p>With real-time, intuitive AI-driven reporting, you can get a breakdown of all your responses, scores, and comments to <b>monitor how trends change over time</b>.</p>


<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="zonka-4"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?optimizer=gif"
          alt="Reporting and analytics dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>
<h5 style="text-align: center; "><i>Get insights and in-depth analysis with intuitive graphs for all survey responses and CX metrics. </i></h5>

<p>Zonka Feedback lets you connect to the tools you love, so you can get the most out of your time and create workflows that actually work for you! (<i>No more cursing at the screen… </i>)</p>

<p>Easily <b>automate workflows using out-of-the-box integrations</b> with Zapier, APIs, webhooks and more. </p>

<p>You can even create automations for <b>sending surveys to customers, adding tickets to helpdesks, and syncing responses to your favorite platforms</b>, so everything works together smoothly. </p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="zonka-5"
        >
            
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?optimizer=gif"
          alt="App integration options"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>

<h5 style="text-align: center; ">Connect Zonka Feedback to your favorite tools to quickly create workflows and automations. </h5>

<p>Everyone wants happy customers, but it’s not always easy to collect and analyze feedback. (<i>Plus, bribing customers doesn’t sit well with your accounting department.</i>)</p>

<p>Stop using survey tactics that don’t work and require a ton of manual labor to execute.</p>

<p>Zonka Feedback makes collecting feedback a breeze, so you know exactly how to become even better.</p>

<p><b>Get lifetime access to Zonka Feedback today!</b></p>

Productivity

Support

Data & Analytics

Create multichannel customer surveys to measure satisfaction and reduce churn

<h4><b>Zonka Feedback is a multichannel customer feedback and survey platform that helps you collect, measure, and analyze customer satisfaction. </b></h4>

<p><div class="story-inline-video"><iframe
  id="zonka-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/hM29TxL4hGU?rel=0"
  srcdoc="<style>*{padding:0;margin:0;overflow:hidden}html,body{height:100%}img,span{position:absolute;width:100%;top:0;bottom:0;margin:auto}span{height:1.5em;text-align:center;font:48px/1.5 sans-serif;color:white;text-shadow:0 0 0.5em black}</style><a href=https://www.youtube.com/embed/hM29TxL4hGU?rel=0&autoplay=1 onclick=&quot;window.parent.postMessage('embed_slug:zonka-vid','*')&quot;><img src=https://img.youtube.com/vi/hM29TxL4hGU/hqdefault.jpg ><span>▶</span></a>"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe></div></p>

<p>With Zonka Feedback, you’re supercharging the way you collect feedback from customers and employees.</p>

<p><b>Create engaging surveys that can be fully customized to match your branding</b> and get feedback on the spot with multichannel survey distribution. </p>

<p>With out-of-the-box reporting and a collaborative platform, you can easily <b>measure results and share them with your team</b>.</p>

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?optimizer=gif"
          alt="Survey builder dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-1.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>
<h5 style="text-align: center; "><i>Create beautiful, custom surveys that help you capture customer feedback more effectively.</i></h5>

<p>Zonka Feedback lets you create beautiful interactive surveys and feedback forms for your business. </p>

<p><b>Customize your survey themes to match your business’s branding</b> with colors, background images, logos, and more!</p>

<p>You can <b>choose from over 40 survey questions, including comment boxes, Likert scales, and rating scales</b> to find out what your customers really think. (<i>“10/10, but want to see more of the owner’s dog.”</i>)</p>

<p>Plus, the multilingual surveys and survey logic options let you <b>create intuitive surveys to capture even more responses</b>. </p>

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?optimizer=gif"
          alt="Feedback template picker"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-2.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>

<h5 style="text-align: center; "><i>Choose from a wide variety of survey types and templates to get the customer feedback you need.


</i></h5><p>Reaching your customer at the right point in the sales funnel is key in getting great feedback and creating a better user experience.</p>

<p>But sometimes trying to reach your customer at the right time feels like a game of <i>Where in the World is Carmen Sandiego</i>? (<i>“How hard could it be? Look at her giant hat!”</i>)</p>

<p>Zonka Feedback’s multichannel platform makes it easy, with <b>on-premise feedback options, email, SMS, embedded surveys, and more</b>. </p>

<p>You can <b>collect feedback on-site with touchscreen devices or even print QR codes on receipts and packaging</b> to streamline the survey experience. </p>

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?optimizer=gif"
          alt="Response inbox with filters and tags"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-3.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>

<h5 style="text-align: center; "><i>View feedback in real-time and assign tasks to your team with the collaborative response inbox.</i></h5>

<p>Sifting through a bunch of survey responses can feel like trying to find the one Wonka bar with a Golden Ticket. (<i>“Oh, now Grandpa Joe can get out of bed?”</i>)</p>

<p>Zonka Feedback <b>gives you a collaborative, real-time response inbox</b> for all your surveys to make feedback way more manageable.</p>

<p><b>Filter your survey responses, tag specific submissions, add notes, and assign tasks</b> to your team. </p>

<p>With real-time, intuitive AI-driven reporting, you can get a breakdown of all your responses, scores, and comments to <b>monitor how trends change over time</b>.</p>


<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?optimizer=gif"
          alt="Reporting and analytics dashboard"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-4.png?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>
<h5 style="text-align: center; "><i>Get insights and in-depth analysis with intuitive graphs for all survey responses and CX metrics. </i></h5>

<p>Zonka Feedback lets you connect to the tools you love, so you can get the most out of your time and create workflows that actually work for you! (<i>No more cursing at the screen… </i>)</p>

<p>Easily <b>automate workflows using out-of-the-box integrations</b> with Zapier, APIs, webhooks and more. </p>

<p>You can even create automations for <b>sending surveys to customers, adding tickets to helpdesks, and syncing responses to your favorite platforms</b>, so everything works together smoothly. </p>

<p>
        <img
          class="story-inline-image z-depth-2"
          src="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?optimizer=gif"
          alt="App integration options"
          srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?width=495&optimizer=gif 450w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?width=654&optimizer=gif 595w, https://appsumo2-cdn.appsumo.com/media/stories/images/zonka-5.gif?width=935&optimizer=gif 850w"
          sizes="(min-width: 950px) 1045px, 100vw"
          width="850" height="500"
          loading="lazy"
        />
    </p>

<h5 style="text-align: center; ">Connect Zonka Feedback to your favorite tools to quickly create workflows and automations. </h5>

<p>Everyone wants happy customers, but it’s not always easy to collect and analyze feedback. (<i>Plus, bribing customers doesn’t sit well with your accounting department.</i>)</p>

<p>Stop using survey tactics that don’t work and require a ton of manual labor to execute.</p>

<p>Zonka Feedback makes collecting feedback a breeze, so you know exactly how to become even better.</p>

<p><b>Get lifetime access to Zonka Feedback today!</b></p>

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