ShahabShahabPLUS
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Member since: Sep 2017Deals bought: 464
3 stars
3 stars
Posted: Oct 22, 2020

Great Concept but a product full of UX issues

Hi,

I just purchased Zooc's single code to test the product.

I don't know what to say. The concept is great but the product has many UX issues.

Generally, I don't leave my feedback here but this is a kind of product that has a great concept but it is not properly tested by the dev.
I am surprised why didn't the developers or the AppSumo team test the product before the launch here.

The dev team seems to have worked hard to develop the product but didn't give much attention to the testing and especially the UX issues.

The concept is great but I have noticed the following issues:

1. The speed is unacceptably slow. I have been testing a similar product that was recently on AppSumo and their speed is much better.

2. Chrome extension partial section part did not work.

3. Even the annotation on full page Chrome extension screenshot didn't work.

4. There is an option in the app, with which the user can share the screen. This feature is totally buggy. It shares the screen but one has to press recording again to record the screen.

5. The other problem is that we cannot annotate while the screen is captured, recording is on. The recording goes away as soon we start annotation on the sharescreen+record mode.

6. Some annotations were lost.

7. We cannot see, replay, see right annotation on our own uploaded video. The team members however can see these fine. SO basically the person who is annotating the video can not see his own work or repeat the process on same screen. The flow is bit strange.

I would say that I would be happy to retain one code provided the founder is committed to improve the product within my 60 days expiry period. I would buy more codes if the product is improved especially the speed.

Would give 3 tacoos for their effort. Hope we can have some kind of commitment or extended refund period until the product is fixed.

Cheers

Founder Team
Aemal_Zooc

Aemal_Zooc

May 14, 2024

6. Annotations are shown when you click on one of the annotations tools, it isn't visible all the time. Probably this was the reason, otherwise please can you send us an email to support@zooc.io with steps to reproduce it.

7. You can see your own annotations by clicking on the comment or on the avatar on the timeline of the video. It works fine and it isn't the intented workflow that you wouldn't be able to see it and others could see it.

Thanks a heap for having faith on us and being so nice to provide these comments. We will take all the measures to make sure you retain your one code and even buy more codes. I would love to have a call with you if you are available to go through these issues in person with you. If you are up for this call, please send your calendly link to support@zooc.io and let's jump on a quick call.

Thanks for the 3 tacos, and we hope that we can change your mind to increase it ;)

Sincerely,
Aemal Sayer

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