Q: Part 02 of Is support available in Zylvie website? + some questions
4- The editor of Settings -> Brand -> Brand info -> Description seems to loose the formatting. For example, in my case I mixed center-aligned text with left-aligned text and it is showing everything left-aligned when I "view" the "store". Isn't possible to use the same editor used with "Products"?
5- When testing the affiliate feature: I created an affiliate using another email, set the Zilvie account (using private browsing), and confirmed the affiliate email. But it leads me, after I login, to a page to create a brand. I found it so weird. Isn't possible to have a more streamlined/straighforward form, such as "Affiliate Registering".
I am imagining myself needing to explain all these steps to an affiliate ("create an account on Zylvie, create a "brand"?!? to work as an affiliate," a lot of friction IMHO)
Jay_from_Zylvie
Nov 5, 2024A: Hi there,
Yes, support is working. WE RESPONDED TO fcprojeto@gmail.com and fc2005@gmail.com multiple times, and our mail servers showed that it has all been delievered. Please check your SPAM FOLDERS, Promotions tabs, and whatever other folders and labels you might have.
Please email us directly at info@zylvie.com with these questions so we can establish a direct line of communication and verify that we can send you mail, you can send us mail, and we can both receive mail from each other.
I'll answer your questions there, this Q&A section -- as AppSumo themselves have repeatedly stressed -- is for sales-related queries, and moving forward we'll move all support-related questions to email.
With thanks,
Jay