Verified purchaser
Beware - transactions may not always show up in panel
UPDATED from 1 to 4 tacos because they reached out to me by email, which I did receive.
They explained that some Cloudflare changes apparently stopped the support chat from working. They have since removed the chatbot entirely, and at this point there appears to be no published way to contact them. I could not find a phone number or email address anywhere on the site.
They did fix my issue, and I appreciate that they eventually reached out and resolved things. It is unfortunate that this happened, though. A shopping cart platform needs to be reliable, and paying customers should have a clear and dependable way to reach support.
So, -1 taco for that.
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I tried out Zylvie and was initially impressed. But then I received an email from a customer asking about his order. He showed me PayPal receipts confirming the purchase, but there was no record of the order anywhere in my Zylvie dashboard.
I checked PayPal on my end, and sure enough, the transaction was there. I had received the money, and the PayPal order even stated it was from Zylvie. But inside Zylvie? Nothing. No order. No email notification. It was like the transaction never happened.
I reached out to support, but no one has responded.
That is not a good sign. Buyer beware.
UPDATE: I have submitted a support ticket 4 times over three days. There has been no reply.
Jay_from_Zylvie
Edited May 16, 2026Hi Joe,
Apologies that this happened.
When did you reach out to support?
Please write into us again, as we didn't receive any correspondence from you (though it might be due to our server upgrading yesterday -- which we did to serve our vendors better -- which may have also disrupted our mail servers temporarily, it was a small several-hour window but your email might have slipped right through that crack).
There are a few reasons why there might be a discrepancy between PayPal vs. Zylvie, mainly due to connectivity issues on the buyer's end or, most commonly, the buyer closing the browser early before the "thank you/success" page is loaded for whatever reason (e.g. impatience, etc.).
It's rare, but it does happen once in a blue moon when certain actions happen on the buyer's end that's out of our control.
That said, please do send an email again, and it's a simple fix -- we'll sync both your PayPal transactions and Zylvie transactions with 1 simple command on our end.
We take every review very seriously (especially a 1-star one), and we thank you for bringing this to our attention.
REPLY TO UPDATE: We checked our Spam/Promotions and we don't see anything.
We also checked to make sure all our mail-forwarding and MX records are okay.
We're also currently investigating if you might have used the chat widget, and if the chat widget failed to forward to our email (this is the most likely culprit, but we're still running some tests).
In addition, we also tried to look for you in our database, but just going off on "joe10" we either found no one or too many accounts with the name "joe," so we couldn't contact you directly either.
### If you're reading this, Joe, please send an email to [email protected] directly so we can resolve your issues ASAP. ###
UPDATE 2:
We found your email (stuck in the chat widget and never got forwarded to our inbox... so we've decommissioned that one for now) and immediately sent an email to you, unfortunately your webhost at joe@1c*********.com isn't receiving mails, so the sending has failed.
Please write to us from another email address to [email protected], thanks!
UPDATE 3:
Even your other mailbox (info@sh**********.net) isn't receiving email.
Our SMTP server showed that the delivery failed to that one too.
Also both your sites sh**********.net and 1c*********.com seem to be down now (as of 2pm GMT, 15 May 2026, Fri).
UPDATE 4:
By the way, we already synced the missing transaction (so it now appears along with all your other transactions), so the problem has been resolved, we just have no way to reach out to you for now.
Please let us know once you see this!
UPDATE 5:
We'll roll out our in-house chatbot very soon. Now that AI has made it very realistic to roll out our own and making it MORE RELIABLE than 3rd-party solutions (crazy times we live in).
Thank you for your feedback!!!
With thanks,
Jay