Here’s a much stronger, clearer, and more professional version that still keeps the emotional truth and frustration intact without sounding messy or overly reactive:

I initially really liked this product because it made creating pages simple and intuitive. For a while, everything worked smoothly and I enjoyed using it.

However, over the past month, I began experiencing a major issue: I would create and fully polish a page exactly as I always had, only for the page to suddenly disappear and display a blank “ERROR” screen instead. This happened repeatedly despite following the same process I had used successfully before.

What has been even more frustrating than the technical failure itself is the complete lack of customer support. I have sent around a dozen emails and support messages asking for help and received virtually no meaningful assistance. No one properly investigated the issue, no one followed through, and I was largely ignored throughout the process.

At one point, Jay reached out asking whether I had been helped yet. I replied honestly that I had not — and after that, I never heard back again. That interaction made the situation feel even more dismissive and frustrating.

It’s incredibly disappointing because Zylvie initially seemed like a promising platform, but when serious issues arose, the support and accountability simply were not there. When your system fails and customers cannot access or publish their work, ignoring them is unacceptable.

Unfortunately, based on my experience, I cannot recommend this app. The combination of ongoing technical problems, lack of support, and poor communication left me feeling extremely disappointed and misled.