Best Zendesk Alternatives and Competitors (2024)
Zendesk is a leading customer service platform that helps businesses manage support tickets, live chats, and customer interactions. It’s powerful and widely adopted, but as businesses grow, some users find it expensive or wish for more customization options.
If Zendesk’s pricing or feature set isn’t meeting your needs, considering other customer support tools could be a good move. There are alternatives that offer more flexible pricing, additional features, or a user experience better suited to your support team’s needs.
Top 7 Alternatives to Zendesk in 2024
Browse the options and compare their key features, targeted users, top integrations, and more. Find a better and more affordable alternative to Zendesk that works best for your business.
Answerly - Best for Customer support
Answerly
$69/lifetime
Ends in 00:00:00
What do users say about Answerly
Customers appreciate Answerly for its intuitive user interface, swift setup, and exceptional customer support. However, there have been some concerns about unresponsiveness. It's worth giving Answerly a try for those in need of a reliable chatbot solution.
Top features
- All widget settings and assistant customization
- No Answerly branding
- Import knowledge base
- Import docs/PDF
Best for:
- Customer support, Marketing agencies, SaaS
Integrations:
- Google Docs, Google Sheets, Notion, OpenAI
VanChat - Best for Ecommerce
Top features
- AI proactive sales
- AI order tracking
- AI agent handover
- AI product recommendation
Best for:
- Ecommerce, Marketers, Solopreneurs
Integrations:
- Instagram, Shopify, TikTok, Whatsapp
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SimpleBase - Best for Customer support
What do users say about SimpleBase
SimpleBase has been praised for its efficient AI chatbot, responsive ticket resolution, and user-friendly Knowledge Base platform. The platform's sleek interface, quick support, and continuous updates have received positive feedback. However, some users have reported minor glitches in the text editor and occasional delays in customer support. With an overall rating of 4.3 and a 60-day money-back guarantee, SimpleBase is worth considering for those seeking a reliable AI chatbot and Knowledge Base solution.
Top features
- Help Desk with ticket management
- Customer Support: Resolve and assign tickets
- Inbound Email: Turn emails to support tickets
- Saved Replies, Notes and Working Hours
Best for:
- Customer support, SaaS, Small businesses
Integrations:
- Google Analytics, Intercom
Vocal - Best for Customer support
Vocal
$59/lifetime
What do users say about Vocal
Vocal has received positive feedback for its seamless voice recording and email integration, personalized communication, and prompt customer support. Some users have experienced minor issues with longer audio recordings and language transcription. With a 4.9 rating and 73 reviews, Vocal is a solid option for those looking for efficient and personalized email communication. Additionally, with a 60-day money-back guarantee, it's definitely worth considering.
Best for:
- Customer support, Influencers, Online coaches
Integrations:
- Chrome, Edge, Gmail, Google Workspace, Outlook
Fineguide - Best for Customer support
Top features
- Customize persona
- Assistant role
- Basic ticketing system
- Learn from websites
Best for:
- Customer support, QA, Sales managers
Integrations:
- API, WordPress, Zendesk
Tiny Talk - Best for Customer support
What do users say about Tiny Talk
Customers appreciate Tiny Talk for its user-friendly interface, GDPR compliance, and responsive customer support. Some users have faced issues with API connectivity and minor glitches. With an overall rating of 4.5, Tiny Talk is a solid buy for creating AI chatbots and integrating with various platforms. It's priced at $49.00 with a 60-day money-back guarantee, so it's worth giving it a try.
Top features
- Chat widget
- Branding
Best for:
- Customer support, Ecommerce, Small businesses
Integrations:
- API, GPT 3.5-Turbo, GPT-4, Slack, Whatsapp
Hyversa - Best for Customer support
Top features
- AI chat
- AI write
- AI summarize
- CRM
Best for:
- Customer support, Small businesses, Solopreneurs
Integrations:
- Pabbly Connect, POST HTML code, WordPress, Zapier