Best Zendesk Alternatives and Competitors (2024)

Zendesk

Top 8 Alternatives to Zendesk in 2024

Browse the options and compare their key features, targeted users, top integrations, and more. Find a better and more affordable alternative to Zendesk that works best for your business.

SimpleBase - Best for Customer support

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SimpleBase

SimpleBase

SimpleBase: AI chatbot, ticket resolution, and Knowledge Base platform.

$69/lifetime

What do users say about SimpleBase

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SimpleBase has been praised for its efficient AI chatbot, responsive ticket resolution, and user-friendly Knowledge Base platform. The platform's sleek interface, quick support, and continuous updates have received positive feedback. However, some users have reported minor glitches in the text editor and occasional delays in customer support. With an overall rating of 4.3 and a 60-day money-back guarantee, SimpleBase is worth considering for those seeking a reliable AI chatbot and Knowledge Base solution.

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Top features

  • Help Desk with ticket management
  • Customer Support: Resolve and assign tickets
  • Inbound Email: Turn emails to support tickets
  • Saved Replies, Notes and Working Hours

Best for:

Customer support, SaaS, Small businesses

Integrations:

Google Analytics, Intercom

Vocal - Best for Customer support

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Vocal

Vocal

Record and Send Voice Notes via Email. AI, transcription, CNAME, tracking, mobile support & more!

$59/lifetime

What do users say about Vocal

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'Customers appreciate Vocal for its seamless voice recording and transcription capabilities, personalized communication, and prompt customer support. While some users have noted minor limitations in language support and integration with other apps, the overall positive feedback highlights its effectiveness and ease of use. With an impressive 4.9 rating from 72 reviews, Vocal is a solid buy, especially with the 60-day money-back guarantee.'

AI-powered summary of customer reviews

Best for:

Customer support, Influencers, Online coaches

Integrations:

Chrome, Edge, Gmail, Google Workspace, Outlook

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Tiny Talk - Best for Customer support

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Tiny Talk

Tiny Talk

Create AI chatbots trained websites/docs, integrate with WhatsApp or APIs, embed in websites fast

$49/lifetime

What do users say about Tiny Talk

AskSumo

Customers appreciate Tiny Talk for its user-friendly interface, GDPR compliance, and responsive customer support. Some users have faced issues with API connectivity and minor glitches. With an overall rating of 4.5, Tiny Talk is a solid buy for creating AI chatbots and integrating with various platforms. It's priced at $49.00 with a 60-day money-back guarantee, so it's worth giving it a try.

AI-powered summary of customer reviews

Top features

  • Chat widget
  • Branding

Best for:

Customer support, Ecommerce, Small businesses

Integrations:

API, GPT 3.5-Turbo, GPT-4, Slack, Whatsapp

Fineguide - Best for Customer support

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Fineguide

Fineguide

Create AI assistants for just about any role and integrate them into your website

$59/lifetime

Top features

  • Customize persona
  • Assistant role
  • Basic ticketing system
  • Learn from websites

Best for:

Customer support, QA, Sales managers

Integrations:

API, WordPress, Zendesk

ChatMaxima - Best for Customer support

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ChatMaxima

ChatMaxima

Automate your customer service and lead gen with custom-built, no-code chatbots

$49/lifetime

Ends in 00:00:00

What do users say about ChatMaxima

AskSumo

Customers have praised ChatMaxima for its user-friendly onboarding process, intuitive bot-building interface, and responsive customer support. Some users have noted the complexity of the chat flow and expressed a desire for more customization options as minor drawbacks. With an overall rating of 4.4 and positive feedback, ChatMaxima is a solid purchase at $49.00, especially with the 60-day money-back guarantee.

AI-powered summary of customer reviews

Top features

  • Pubic and private AI chatbots
  • All supported platforms (Live chat, WhatsApp, Instagram, Facebook, Telegram, SMS, and all future supported platforms)
  • Unlimited history
  • Embed on unlimited websites

Best for:

Customer support, Ecommerce, SaaS

Integrations:

Airtable, Google Docs, GPT-4, HubSpot, Shopify

What is ChatMaxima?

We created ChatMaxima out of our own need for a better customer engagement solution. As founders with decades of experience in various businesses, we faced many challenges that we wanted to solve with AI chatbots. ChatMaxima is our answer to those challenges, and our way of helping businesses around the world deliver amazing chat experiences to their customers. Despite significant investments in organic and paid marketing, businesses grapple with low conversion rates. Recognizing the need for enhanced customer engagement, we seek to optimize marketing efforts for maximized ROI. The demand for instant customer support is growing, but traditional methods like email and phone are expensive and inefficient. Discover how to provide real-time assistance without draining your resources. Juggling multiple messaging platforms can be a nightmare, especially for lean teams. Discover how to streamline your support process and effortlessly handle customer queries across various channels like WhatsApp, Facebook Messenger, and more. Embracing AI is no longer a choice; it's an imperative. We've developed a solution that empowers businesses of all sizes, regardless of technical expertise, to effortlessly integrate AI into their operations and unleash its growth-accelerating potential.

VanChat - Best for Ecommerce

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VanChat

VanChat

AI chatbots for Shopify stores that fully replace human agents, accelerating revenue growth

$59/lifetime

Top features

  • AI proactive sales
  • AI order tracking
  • AI agent handover
  • AI product recommendation

Best for:

Ecommerce, Marketers, Solopreneurs

Integrations:

Instagram, Shopify, TikTok, Whatsapp

DigiAI - Best for Customer support

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DigiAI

DigiAI

An AI chatbot that can not only be your AI assistant, but also automate your online customer service

$39/lifetime

Top features

  • Unlimited chatbot embeds
  • Unlimited chat history
  • Powerful knowledge base management

Best for:

Customer support, Ecommerce, Small businesses

Integrations:

Facebook, LiveChat, OpenAI, Telegram, Whatsapp

Hyversa - Best for Customer support

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Hyversa

Hyversa

All-in-one customer service widget for seamless chat, ticketing, collaboration, and automation

$49/lifetime

Top features

  • AI chat
  • AI write
  • AI summarize
  • CRM

Best for:

Customer support, Small businesses, Solopreneurs

Integrations:

Pabbly Connect, POST HTML code, WordPress, Zapier