Q: Agency Client : No Chatflow featured on my agency client account
I have enable the ChatFlow feature to my agency client account. But after they signed in, there is no ChatFlow feature on their account. Could you help to resolve it?
eyecloud.customercareVerified purchaser
Andrew_AnyChat
Oct 8, 2025A: Hello.
Please check a few things:
1 - is the ChatFlow feature enabled in agency settings https://anychat.one/settings/agency (the "default permissions" tab)
2 - if client account does not inherit default permissions, you also need to check per client (https://anychat.one/settings/agency-clients -> tree-dots menu -> Change permissions
3 - also you need to check is ChatFlow feature is included to client's plan (https://anychat.one/settings/agency-clients -> Edit plan features -> find "chat flows"
If the issue is still not resolved, please contact us via LiveChat, WhatsApp or Telegram. I'll provide you with a detailed guide with screenshots as I can't attach them here.