Hi Andrew, evaluating AnyChat to replace my helpdesk. Need current status (available / in dev / no ETA) on features already promised here: \u000a1) Reports — in Aug 2025 you said \u0022no reports yet\u0022. Live now? \u000a2) Advanced analytics — \u0022planned\u0022 since Mar 2025, real ETA? \u000a3) CSAT survey on ticket close + aggregated report? \u000a4) SLA policies (first\u002Dresponse/resolution) with breach alerts and compliance report? \u000a5) Per\u002Dagent metrics (volume, avg response, resolution time)? \u000a6) Tickets — \u0022under development\u0022 in May 2026\u003B status today? \u000a7) Export of chat/ticket history (not just KB as MD)? If unavailable, please give a real date, not \u0022soon\u0022. Thanks.

Status of previously promised features — reports, analytics, | AnyChat

DouraSoftPLUS

Jul 23, 2026

Q: Status of previously promised features — reports, analytics, tickets and data export

Hi Andrew, evaluating AnyChat to replace my helpdesk. Need current status (available / in dev / no ETA) on features already promised here:
1) Reports — in Aug 2025 you said "no reports yet". Live now?
2) Advanced analytics — "planned" since Mar 2025, real ETA?
3) CSAT survey on ticket close + aggregated report?
4) SLA policies (first-response/resolution) with breach alerts and compliance report?
5) Per-agent metrics (volume, avg response, resolution time)?
6) Tickets — "under development" in May 2026; status today?
7) Export of chat/ticket history (not just KB as MD)? If unavailable, please give a real date, not "soon". Thanks.

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