Q: Tickets and CRM🤔 .
1️⃣One thread
When handling tickets and CRM, the most important thing is that everything related to one issue should be handled within one thread.
This makes it easier to use, because instead of several e-mails in the inbox/outbox there is only one collective thread, and when you enter it, all e-mails are displayed.
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📚Merge e-mails
The function of merge different e-mails into one thread would also be useful because sometimes several e-mails from different people or email may concern the same matter (e.g. several company employees who sent a report regarding the same topic).
Andrew_AnyChat
May 14, 2024A: I agree.
We're working on this.
Basic IMAP functionality will be available soon, so you will be able to get replies to the ticket by email, and all of those emails will be stored in the ticket.
Jack.S
Verified purchaser
👍
Handyman_HomePLUSVerified purchaser
Any progress on this? Currently (1 year later) it still seems tickets are all individual and do not seem to merge in a single thread?
(Hoping I'm wrong)
Verified purchaser
❓🤔
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