Appcues

Appcues allows you to add popups, prompts, and flows to your website to help onboard new users by guiding them through the different features your website offers.

You can install it on any website using a JavaScript snippet or integrate it with the Segment integration.

To design the prompts and workflow, you will need to install the Chrome extension. This extension provides an easy-to-use drag-and-drop builder that allows you to build popups and flows. The builder enables you to add text, images, buttons, videos, progress bars, and ratings. Its templates also help you quickly implement flows that work.

Appcues permits you to set who sees your prompts. You can set this based on details like location, job title, and the previous workflow they completed. Appcues tracks these event completions, so you will know which flows your users have been through. This makes it possible to share different onboarding experiences for different users. New users can see flows for the entire website, and existing users will see flows for new features only.

After you create your flow, you can set it to test mode and share it with your team to review.

See how your team really feels about the flows. Track and measure product usage and adoption on the Events Explorer page. You can simply select one or more events and create an aesthetic chart. Save charts to a dashboard where you can analyze them and use the data to improve your onboarding experience.

You can also share custom surveys, NPS prompts, and rating requests and collect qualitative data. Appcues lets you make announcements. Use these to generate more upsells, get reviews from users, promote webinars, and get more user responses.

Key features

• Install on any website with the JavaScript code
• Set up onboarding prompts and flows using the builder and templates
• Targeting allows different users to see different flows
• Track events to measure product usage and adoption
• Get feedback from customers through surveys and NPS prompts
• Share announcements and improve engagement and profits