Q: What if I don’t have team to handle human handoff 24x7 ?
Human handoff means somebody has to answer immediately if it is handed off. I have a slightly different user scenario. When somebody starts talking to my agent, the agent should be able to collect their lead data, like email. When the time or need for human handoff arises, it should create a sort of ticket that I can answer at my own convenience later on. Can something like that be possible or...
Founder Team
Yared_Assistloop.ai
Jun 8, 2026
A: Yes, that's possible. Instead of a live human handoff, the agent can collect lead details (email, phone, etc.) and create a ticket, send a notification, or trigger a CRM workflow for you to follow up later. This can be done using our built-in lead capture features or custom Agent Actions, and we can help you set it up.
We currently support OpenAI and Google AI models, with more providers...
If I have multiple businessss and sites can I have a chat widget on each with its own branding, knowledge base, etc. all separate from each other?
And what does a message credit equal?
Founder Team
Yared_Assistloop.ai
Jun 8, 2026
A: Yes, absolutely. You can create separate AI agents for each of your businesses or brands, with each agent having its own Branding and appearance,Knowledge base and training data,Website chat widget,Configuration and settings
For example, with License Tier 3, you can manage up to 40 different businesses, each with its own dedicated agent and independent setup. Regarding message credits, all...
Hi thanks for the reply. So 1 credit would equal one message sent or received?
So essentially it's unlimited workspaces/knowledgebases/chat widgets, with the only difference betwen each tier being the number of agents and message credits?
Hey sorry but this is a bit confusing. At first you mentioned that you can have your own agents/knowledgebases/branding per business, but then said below that there's only one 'workspace'.
So if multiple businesses would be managed under one workspace, where, if anywhere, would there be contextual overlap of the businesses? Whether it's in settings, labels, brands, emails, etc.?
Q: Can the "Powered by AssistLoop.ai" be hidden?
Can the "Powered by AssistLoop.ai" be hidden? I would like to know if there is an option or setting that allows users to remove or hide this branding.
Yared_Assistloop.ai
Edited Jun 8, 2026A: Yes, the “Powered by AssistLoop.ai” branding can be hidden on Tier 2 and 3.
Share AssistLoop
Q: What if I don’t have team to handle human handoff 24x7 ?
Human handoff means somebody has to answer immediately if it is handed off. I have a slightly different user scenario. When somebody starts talking to my agent, the agent should be able to collect their lead data, like email. When the time or need for human handoff arises, it should create a sort of ticket that I can answer at my own convenience later on. Can something like that be possible or...
Yared_Assistloop.ai
Jun 8, 2026A: Yes, that's possible. Instead of a live human handoff, the agent can collect lead details (email, phone, etc.) and create a ticket, send a notification, or trigger a CRM workflow for you to follow up later. This can be done using our built-in lead capture features or custom Agent Actions, and we can help you set it up.
We currently support OpenAI and Google AI models, with more providers...
Share AssistLoop
Q: Can it be used for multiple brands?
If I have multiple businessss and sites can I have a chat widget on each with its own branding, knowledge base, etc. all separate from each other?
And what does a message credit equal?
Yared_Assistloop.ai
Jun 8, 2026A: Yes, absolutely. You can create separate AI agents for each of your businesses or brands, with each agent having its own Branding and appearance,Knowledge base and training data,Website chat widget,Configuration and settings
For example, with License Tier 3, you can manage up to 40 different businesses, each with its own dedicated agent and independent setup.
Regarding message credits, all...
Share AssistLoop
Hi thanks for the reply. So 1 credit would equal one message sent or received?
So essentially it's unlimited workspaces/knowledgebases/chat widgets, with the only difference betwen each tier being the number of agents and message credits?
Verified purchaser
Hey Justin,
Yes, 1 credit = 1 message. Both incoming and outgoing messages count toward your credits.
Workspaces are tied to your subscription, so you can only have one workspace per plan. However, you can create multiple agents within that workspace.
If you're on a Tier 2 or Tier 3 plan, you get unlimited Knowledge Base entries.
Let me know if you have any other questions!
Hey sorry but this is a bit confusing. At first you mentioned that you can have your own agents/knowledgebases/branding per business, but then said below that there's only one 'workspace'.
So if multiple businesses would be managed under one workspace, where, if anywhere, would there be contextual overlap of the businesses? Whether it's in settings, labels, brands, emails, etc.?
Verified purchaser
Hey Justin,
Sorry for the confusion. Think of the workspace as just a container that holds your agents.
Each agent can have its own:
* Knowledge Base
* Branding
* Instructions/behavior
* Settings
* Integrations
So you can create one agent per business and keep them completely separate. The agents do not share knowledge or business context.