Justin_KarlQ: Can it be used for multiple brands?
If I have multiple businessss and sites can I have a chat widget on each with its own branding, knowledge base, etc. all separate from each other?
And what does a message credit equal?
Yared_Assistloop.ai
Jun 8, 2026A: Yes, absolutely. You can create separate AI agents for each of your businesses or brands, with each agent having its own Branding and appearance,Knowledge base and training data,Website chat widget,Configuration and settings
For example, with License Tier 3, you can manage up to 40 different businesses, each with its own dedicated agent and independent setup.
Regarding message credits, all agents draw from the same credit pool included in your plan. Each message sent or received by any agent consumes credits, which are deducted from your total available credits. In other words, credits are shared across all your agents rather than being allocated individually to each business.
Hi thanks for the reply. So 1 credit would equal one message sent or received?
So essentially it's unlimited workspaces/knowledgebases/chat widgets, with the only difference betwen each tier being the number of agents and message credits?
Verified purchaser
Hey Justin,
Yes, 1 credit = 1 message. Both incoming and outgoing messages count toward your credits.
Workspaces are tied to your subscription, so you can only have one workspace per plan. However, you can create multiple agents within that workspace.
If you're on a Tier 2 or Tier 3 plan, you get unlimited Knowledge Base entries.
Let me know if you have any other questions!
Hey sorry but this is a bit confusing. At first you mentioned that you can have your own agents/knowledgebases/branding per business, but then said below that there's only one 'workspace'.
So if multiple businesses would be managed under one workspace, where, if anywhere, would there be contextual overlap of the businesses? Whether it's in settings, labels, brands, emails, etc.?
Verified purchaser
Hey Justin,
Sorry for the confusion. Think of the workspace as just a container that holds your agents.
Each agent can have its own:
* Knowledge Base
* Branding
* Instructions/behavior
* Settings
* Integrations
So you can create one agent per business and keep them completely separate. The agents do not share knowledge or business context.
Hey ok great, that clarifies it.
Is there a plan to add separate workspaces in the future?
Not an issue for now, but I think in the future I'd want to see separate analytics (i.e. Time to first response) PER business, which I imagine isn't currently possible if all businesses are within the same workspace, or are analytics currently handled at the per-widget level too?
Verified purchaser
Hey Justin, analytics is agent specific so you can check every business conversation and analytics separately.