Human handoff means somebody has to answer immediately if it is handed off. I have a slightly different user scenario. When somebody starts talking to my agent, the agent should be able to collect their lead data, like email. When the time or need for human handoff arises, it should create a sort of ticket that I can answer at my own convenience later on. Can something like that be possible or implemented?

Another thing is which AI model do you use ? I don’t like the idea of an ongoing cost being imposed on an LTD - this creates sustainability issues later on. Am fine with BYOK . Do you have it ? If you do , will the number of message limit still apply ?