I'm pretty sure that this is a great tool from the reviews here only the support documentation does not appear to reflect the actual situation and personally, despite not being completely stupid when it comes to technology, I find the whole experience intuitive, frustrating and thus far a waste of time. It would be good to be able to contact someone or even submit a ticket for support, a functionality I have not yet been able to locate. Many thanks. Paul
Founder Team
matthew5777
Mar 17, 2026
A: Hi Paul,
You can always reach our team directly at [email protected] - as you’ve already done 🙏 We’re happy to assist you there any time ♥️
You are correct that some of our training webinar content currently reflects a previous version of the platform. We are actively working on updating the training content.
If you need help getting your event set up, please continue the conversation...
Is there a way to play a video with a countdown while people are logged in waiting for the event to begin?
I plan on having just a few participants while live-streaming to other platforms.
Also, can I play my own music during the event. Either by connecting my iPad or having the music easily accessible on my computer?
TYIA
Founder Team
matthew5777
Mar 10, 2026
A: Thank you for considering BeHuman.Online for your events 🙏
Live videos on BeHuman.Online come through your live stream source - like YouTube, Vimeo, Mux.com, or your own CDN - so it will be the same source that you are sending to other platforms. The simplest approach here would be to send the count down & music through your live stream.
If attendees login to your event up to 1 hour before...
Q: Is allowing Sumolings to directly change the custom domain link, when needed, on your roadmap?
Will you allow Sumo-lings on tier 3 - 10, to update a custom domain link themselves (for each client needing it), instead of having to request it? It would be good to offer a fully branded event, with tailored domain name, to some clients. Is this something that is on your roadmap?
Founder Team
matthew5777
Mar 4, 2026
A: Thank you for being part of BeHuman.Online! 🙏
Yes — custom domains are supported, and many hosts use them to create fully branded event experiences for their clients.
At the moment, if you need to configure a custom domain, our team will assist with this step. Just email [email protected] and we'll take care of it for you.
We know that agencies and hosts working with multiple clients...
Q: I am planning to host a webinar with 300 attendees so is it possible with behuman & can we send the reminders?
Founder Team
matthew5777
Mar 4, 2026
A: Thank you for considering BeHuman.Online for your webinar! 🙏
Yes — hosting a webinar with 300 attendees is absolutely possible on the platform.
BeHuman.Online includes built-in registration pages where attendees sign up for your event. As the host, you always have access to your attendee list and registration data.
You can:
• Export registrations to Excel at any time • Automatically send...
I bought Tier 2 but on the appsumo invoice I see I paid Tier 1 two times I register through the " redeem now link " but if I go to my profile it says I am on the free plan I am not understanding
Founder Team
matthew5777
Feb 19, 2026
A: Thank you for your AppSumo purchase! 🙏
To redeem your AppSumo codes, please login to your BeHuman.Online account, and visit the page Account - Billing. From here, please select to upgrade to the "Host Plan" using your first AppSumo code. A popup will appear - please input your first code into the "Voucher Code" field at the bottom of the popup. After completing the upgrade to the Host Plan...
Q: Where can I get actual support please?
I'm pretty sure that this is a great tool from the reviews here only the support documentation does not appear to reflect the actual situation and personally, despite not being completely stupid when it comes to technology, I find the whole experience intuitive, frustrating and thus far a waste of time. It would be good to be able to contact someone or even submit a ticket for support, a functionality I have not yet been able to locate.
Many thanks.
Paul
matthew5777
Mar 17, 2026A: Hi Paul,
You can always reach our team directly at [email protected] - as you’ve already done 🙏 We’re happy to assist you there any time ♥️
You are correct that some of our training webinar content currently reflects a previous version of the platform. We are actively working on updating the training content.
If you need help getting your event set up, please continue the conversation...
Share BeHuman.Online
Q: Pre-webinar video/countdown/music
Is there a way to play a video with a countdown while people are logged in waiting for the event to begin?
I plan on having just a few participants while live-streaming to other platforms.
Also, can I play my own music during the event. Either by connecting my iPad or having the music easily accessible on my computer?
TYIA
matthew5777
Mar 10, 2026A: Thank you for considering BeHuman.Online for your events 🙏
Live videos on BeHuman.Online come through your live stream source - like YouTube, Vimeo, Mux.com, or your own CDN - so it will be the same source that you are sending to other platforms. The simplest approach here would be to send the count down & music through your live stream.
If attendees login to your event up to 1 hour before...
Share BeHuman.Online
Q: Is allowing Sumolings to directly change the custom domain link, when needed, on your roadmap?
Will you allow Sumo-lings on tier 3 - 10, to update a custom domain link themselves (for each client needing it), instead of having to request it? It would be good to offer a fully branded event, with tailored domain name, to some clients. Is this something that is on your roadmap?
matthew5777
Mar 4, 2026A: Thank you for being part of BeHuman.Online! 🙏
Yes — custom domains are supported, and many hosts use them to create fully branded event experiences for their clients.
At the moment, if you need to configure a custom domain, our team will assist with this step. Just email [email protected] and we'll take care of it for you.
We know that agencies and hosts working with multiple clients...
Share BeHuman.Online
Verified purchaser
That’s great news. I’ll continue exploring the product and then leave a review. Brilliant
Awesome! We're happy to have you on the platform!
Please reach out to us at [email protected] any time if we can help with anything! ♥️
Q: I am planning to host a webinar with 300 attendees so is it possible with behuman & can we send the reminders?
matthew5777
Mar 4, 2026A: Thank you for considering BeHuman.Online for your webinar! 🙏
Yes — hosting a webinar with 300 attendees is absolutely possible on the platform.
BeHuman.Online includes built-in registration pages where attendees sign up for your event. As the host, you always have access to your attendee list and registration data.
You can:
• Export registrations to Excel at any time
• Automatically send...
Share BeHuman.Online
Q: Issues
I bought Tier 2 but on the appsumo invoice I see I paid Tier 1 two times
I register through the " redeem now link " but if I go to my profile it says I am on the free plan
I am not understanding
matthew5777
Feb 19, 2026A: Thank you for your AppSumo purchase! 🙏
To redeem your AppSumo codes, please login to your BeHuman.Online account, and visit the page Account - Billing. From here, please select to upgrade to the "Host Plan" using your first AppSumo code. A popup will appear - please input your first code into the "Voucher Code" field at the bottom of the popup. After completing the upgrade to the Host Plan...
Share BeHuman.Online