BerqWP Questions

Showing 1 - 20 of 123 questions

Q: Any plans to improve the caching time?

I want to use this on a number of sites that we manage. We're doing testing on 2 of the sites. They have several hundred pages, and it takes 6 to 7 hours for the cache to be built.

david2175PLUSJul 11, 2025
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Q: Do I need CloudFilt along with BergWP

Do I need CloudFilt along with BergWP is BergWP sufficient. Please explain the similarities and differences for those of us who are not highly technical.

Thanks

info9517XPLUSJul 8, 2025
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Q: GDPR DPA for the CDN availabe? Server location?

Thanks for bringing BerqWP to AppSumo, it sounds great! However, the CDN as a keay feature seems not to be useable by EU customers. Here's why: Under GDPR, using a CDN involves processing personal data such as IP addresses. Transfers of this data outside the EEA are only permitted if strict legal safeguards—like Standard Contractual Clauses or an adequacy decision—are in place. To maximize compliance and minimize legal risk, BerqWP should offer an option to restrict all CDN data processing to EEA servers, provide a Data Processing Agreement (DPA), and clearly document all data flows. This approach is not the only way to be GDPR-compliant, but it is the most straightforward and privacy-friendly solution for EU customers. Can you please clarify whether or not you plan to offer this, and if so, when? Thanks!

C.E.Jul 2, 2025
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Q: Hi, the tool will convert automatically the pics into webp format?

117085833876836970038PLUSJun 20, 2025
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Founder Team
Hamza_Mairaj

Hamza_Mairaj

Jun 23, 2025

A: Yes, BerqWP automatically converts images to WebP format and uploads them to our CDN for faster delivery.

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Q: Why it has been 16 days after opening a ticket and still I have no answer?

I have opened a ticket informing you about some bugs and after asking me access to my web it has been 16 further days and still I have no answer! Nothing at all! neither about the problem, possible solution... Anything at all!

How important is for you the customer service?

elgriegonetJun 16, 2025
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Founder Team
Hamza_Mairaj

Hamza_Mairaj

Jun 17, 2025

A: We’re truly sorry that you’ve had to face such a long delay, that’s certainly not the experience we want for our users.

Please know that providing timely and helpful support is very important to us. However, due to a high volume of incoming requests, our support team is currently under significant load. As a result, if a ticket remains inactive without a follow-up or update request from the...

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