We sincerely apologize for the delay and any inconvenience caused. In some cases, a delay in response may occur if the ticket was submitted with an incorrect or misspelled email address. When a ticket is successfully submitted, you should receive an automatic confirmation email right away. If you didn’t receive that confirmation, it's possible the ticket wasn’t properly registered in our system.

However, if you did receive the confirmation email and still haven’t heard back from us, we kindly ask you to request an update on your specific ticket — this will bring it back to the top of our queue, and our team will respond as soon as possible. As a general practice, if you don’t receive a response within 1–2 business days, we recommend following up on the ticket to ensure it remains active.