Q: Will you mantain the service and product support?
Will you product be stable as we appsumo community member, who are buy your product on a faith that you will perform and grow.
Can't witness you Road Map for the BerqWP product?
As the first review that anybody witness first is "Terrible Customer Support – No Response in Over a Month!"
Hamza_Mairaj
Jan 9, 2025A: Thank you for your questions and concerns. We truly value the trust that the AppSumo community places in us.
Yes the deal includes lifetime support and we are absolutely committed to providing it. Regarding the first review, the situation was unfortunate. The customer created a ticket but they never followed up or asked for an update. Unfortunately the ticket got buried among others and we missed it. We sincerely apologize for this oversight. We recommend that if you haven’t received a reply within two business days, you follow up on the ticket to ensure it appears at the top of our pending reply list and gets the attention it needs.
While we generally avoid making rigid public roadmaps as it can limit our flexibility, we can share our direction. By 2025, we are focused on introducing Expert Mode, a feature that will give professionals the ability to fully customize every aspect of the optimization process. This is one of our major goals, and we're excited about what it will bring to the table.
We are committed to maintaining stability and growth for BerqWP and our focus is on evolving it to serve both new users and experts in the community. We're dedicated to supporting you and growing together with the AppSumo community.