BetterDocs

A powerful knowledge base solution to reduce support tickets and scale your business

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For you, everything on your site makes sense.

But for customers, that’s not always the case.

And when customers feel lost, they start warming up their fingers to send you a support email.

However, there’s a way to make their lives—and yours—much easier.

Meet BetterDocs.

TL;DR

too long didn't read
Reduce support tickets with an advanced knowledge base
Create, manage, and publish beautiful, customized support resources
Use Instant Answers to showcase relevant Help Articles for a better customer experience
Best for: WordPress users who want to step up their customer support while lightening workload

Overview

BetterDocs helps you create a beautifully designed, searchable knowledge base that gives customers answers to FAQs.

BetterDocs helps you reduce the number of support tickets by housing all your support documents in one place.

Choose from preexisting, streamlined templates and customize the colors, font, size, and more to get a style that aligns with your brand.

With advanced live search and an interactive Table of Contents, customers can find the answers they need quickly and easily, without needing to Phone-a-Friend (you).

A basic FAQ page can only get you and your customers so far.

BetterDocs allows you to showcase more detailed, complete answers to complex questions in an easy way.

Unlike a single, static answers page, BetterDocs’s interactive Table of Contents is sticky and moves with the page when you scroll, making it easy to browse multiple pages.

BetterDocs helps companies scale customer support operations faster with ready-made templates.

These templates allow you to build fully customizable knowledge bases without any coding.

An important aspect of customer support is giving customers several different ways to get answers.

BetterDocs’ Instant Answers feature lets customers quickly access the information they need.

Your customers can type in keywords and Instant Answers will find all related articles and documentation within your knowledge base.

The Instant Answers widget also gives customers the option to submit a ticket if their questions or issues aren’t resolved.

Once you build a knowledge base, it’s important to track whether it’s working as you want it to.

The integrated analytics feature helps you track the activity on your pages to see how they’re performing and use site traffic to optimize the customer experience.

Find out which help articles are working and which need to be improved to make sure you’re always providing your customers with the answers they need.

Your customers shouldn’t feel like joining Indiana Jones hunting for treasure whenever they have a question.

And your support team shouldn’t have to answer the same 8 questions all day long.

Let BetterDocs improve the support experience for you and your customers.

Get access to BetterDocs today!

P.S. Learn how to use BetterDocs like a pro by catching our training webinar replay here: Webinar Replay!

P.P.S. Want to see what the future looks like for BetterDocs? Check out their roadmap.

BetterDocs

BetterDocs

Betterdocs.co

Updates from BetterDocs

November 14, 2019

Posted Feb 9, 2023

Questions
Reviews

Questions & Reviews

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Showing 5 of 92 questions

Q: Any plans on offering a hosted version in the future (either with AppSumo or via subscription on your website)?

The knowledgebase and widget look beautiful but I don’t want to deal with the hassle of maintaining WordPress.

Sumo_ling_Jan 30, 2020
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Founder Team
Asif

Asif

May 15, 2024

A: Hmm. Not very soon, no promise, but in future, maybe!

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Q: Can you make the knowledge base or parts of it, private?

That is, keep them restricted for only members with certain wp roles.
Thanks

cmncollectiveNov 28, 2019
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Q: FAQ schema?

Hi, I noticed you mentioned it is Schema Ready. But when I test one of your FAQ article with Google tool. It is not an FAQ schema. Below is the result link. It seems like a regular article. This is important to rank in SEO. Please advise. Thank you.

https://search.google.com/structured-data/testing-tool#url=https%3A%2F%2Fessential-addons.com%2Felementor%2Fdocs%2Fcontact-form-7%2F

RC1112Nov 19, 2019
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Founder Team
Rupok_WPDeveloper

Rupok_WPDeveloper

May 14, 2024

A: Hi there,

Actually we don't have the FAQ yet, so all of them are using article schema. We'll have separate FAQ builder with proper FAQ schema.

Thanks!

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Q: Is it possible to have multiple knowledge bases on the same Wordpress site?

For example, I have two products: ABC and CDE. I want their knowledge bases to be entirely separate like so:

https://example.com/docs/ABC
https://example.com/docs/CDE

When the user searches the knowledge base for ABC, they do not see any articles for CDE in the results.

d1ddb15dec7c42fbb2e5a6a86cf76861Nov 20, 2019
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Q: Really interested in this for our application support...

however I have a couple of questions:

1) Does it support languages? I would ultimately like to offer some articles in multiple languages.
2) Can we change some of the spelling/phrasing throughout the app? For example, in the instant answer popup, there are 3 things I would change:
- 'Answer/Ask' switch, I would change to 'Search/Ask' or similar
- 'Opps...' should be 'Oops..'
- 'How did you feel?' would be 'How helpful was this article?'
3) on your documentation site, there is a massive rearrangement of layout and lazy application of styling. Granted, it loads quickly, but it looks quite messy to start with. Is there a way to overcome this (Chrome/Mac)
4) Where does the feedback/support ticket go? Can we use a webhook to forward that to our support system?

Thanks so much... I'm looking forward to demoing it

28cb4ebed0564c3e9ae2cc8639b6a5a5Jan 28, 2020
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Founder Team
Rupok_WPDeveloper

Rupok_WPDeveloper

May 15, 2024

A: It supports WPML and it's translation ready.

You can change the texts.

It was a problem with our caching plugin. It should be better now.

Forms goes to email. You can set the email. If you use ticket system, it will go there.

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