I\u0027m asking here because your online chat sales person \u0027Abdul\u0027 isn\u0027t responding to my questions. can you please explain what the difference between learner and CRM contact? if they\u0027re a enrolled in a course, they\u0027re not counted as a CRM contact? how do they become a CRM contact in the first place? I thought a contact can only be added into the system when they buy a course? which then means they become a learner?

difference between learner and CRM contact? | BrainCert

Q: difference between learner and CRM contact?

I'm asking here because your online chat sales person 'Abdul' isn't responding to my questions. can you please explain what the difference between learner and CRM contact? if they're a enrolled in a course, they're not counted as a CRM contact? how do they become a CRM contact in the first place? I thought a contact can only be added into the system when they buy a course? which then means they become a learner?

SumoSSPLUSSep 8, 2024

Founder Team

Yasin_BrainCert

Sep 8, 2024

A: Learners who are not enrolled in a course are categorized as CRM contacts (leads). For example, when an account is created manually in the backend or via Zapier automation, the individual remains a CRM contact until they enroll in a product, at which point they will be marked as a learner. All plans support unlimited learners.

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