What is the difference between a crm contact and a learner? | BrainCert

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Q: What is the difference between a crm contact and a learner?

gregdolanPLUSMay 15, 2024

Founder Team

Yasin_BrainCert

May 21, 2024

A: CRM contacts are leads who are not enrolled in any courses. Learners, on the other hand, are individuals who are currently enrolled in a course. We provide support for an unlimited number of learners.

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I'm asking here because your online chat sales person 'Abdul' isn't responding to my questions. can you please explain what the difference between learner and CRM contact? if they're a enrolled in a course, they're not counted as a CRM contact? how do they become a CRM contact in the first place? I thought a contact can only be added into the system when they buy a course? which then means they become a learner?
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