Hello, I have some inquiries and I hope you can help me understand better how some features work:\u000a\u000a\u002D File Opening:\u000a\u000aWhy do files open in Google Drive, and Excel files open in OneDrive? Additionally, when opening files in Google, they can be downloaded as PDF files. What is the reason behind this difference in the platform?\u000a\u000a\u002D Share PDF without Download:\u000a\u000aWhen selecting the option for the PDF not to be downloaded and sharing the link from the \u0022File information\u0022 option, I cannot preview the file. Only an icon appears. Is there any specific reason for this behavior?\u000a\u000a\u002D Notes on Images in Groups:\u000a\u000aWhen trying to add a note to an image within a group, the note is posted on all images within the group. Is it possible to adjust this so that the note applies only to the selected image and not all?\u000a\u000a\u002D Indicator for Images with Notes:\u000a\u000aWould it be possible to have a visual indicator showing which images have associated notes? This would make it easier to quickly identify images with additional information.\u000a\u000a\u002D Slider for Images:\u000a\u000aWould it be feasible to implement a slider for images? This would eliminate the need to close one image at a time and allow for a smoother and more comfortable viewing experience, especially when there are multiple images.\u000a\u000aI appreciate your time and attention to clarify these questions. Your guidance will be greatly appreciated. Thank you!\u000a\u000ahttps://brandhub.divicon.net/brand/divicon?collection\u003Ddivicon\u002Derrors\u000a\u000aNote: Issue with Image Annotations\u000a\u000aI would like to inform you that, despite having added notes to all the images, it seems that they have disappeared both in the dashboard where I uploaded the images and in incognito mode, where the notes are not visible.

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Danielle_BrandBay · Answer

Hello Tony,\u000a\u000aThank you for your questions, I can give some answers here to a few of these questions and for others it sounds like a few of these things you mentioned are related and could be better serviced if you contact us in customer support at support@brandbay.io so we can ask some more questions and identify what exactly is going on here for you. If there is a bug, our team will focus on getting it taken care of ASAP!\u000a\u000aAs for the file opening, we had pushed an update here recently that changed the backend of how documents load in the preview area, while some further work is taking place, your experience should be unhindered. Please let us know in support if your experience is any different. Either way more improvements are in the works for the document preview area.\u000a\u000aFor sharing PDF without Download, notes on images in groups, and issue with image annotations: please contact us in customer support so we can ask some more questions and identify what exactly is going on here for you. If there is a bug, our team will focus on getting it taken care of ASAP!\u000a\u000aFor indicator for Images with notes, thank you for this suggestion, I can see how that would be helpful and I can also let the team know about this as feature request.\u000a\u000aAs for slider for images, I am assuming what you are asking is be able to with one click go from one image to the next, or to use the arrow keys to browse between your assets. That is an interesting idea, and one I can also submit to the team as a feature request. I can see how that could help when doing bulk work like reviewing and approving media, etc.\u000a\u000aThank you for your interest in the platform Tony, we do sincerely appreciate your feedback!

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