Q: Spam Filter
Hello, I tried sending various emails to support with no respond. I recently purchased Breezedoc, but noticed that when I send send out a contract, it goes to their spam folder. When I send them an email it goes directly to their inbox. Do I have to do anything to the DNS MX record to be able to send documents from breezedoc?
David_AppSumoOriginals
Feb 22, 2025A: Hey, jesusq!
BreezeDoc's email system is powered by best-in-class SendGrid system in the backend. It's on a highly-ranked IP address, and we regularly monitor for any issues. At the exact moment I'm tying this, Google also ranks our breezedoc.com domain as "High" reputation on deliverability.
If an email went into spam, it's a rarity — and it may be based on trigger words used in the email. So I would verify if you're using a custom email that you're not using any spam trigger words (which you can Google/ask ChatGPT).
jesusqPLUS
Verified purchaser
I'm not sure if that makes sense. I was sending a real agreement and the client responded that he didn't recieve it, and then I send myself a test with very little content I believe I just wrote "Hello", when i send it to my test email, the agreement that was sent through breezedoc went into the spam folder and the test email went into the inbox. Both had the same email address as the sender