BunnyDoc Questions

Showing 1 - 5 of 332 questions
joan37joan37
joan37PLUS
Oct 1, 2026
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Q: Where do your data servers reside? Specifically, I want to know if my data stays in Canada?

Specifically, I want to know where the data goes for privacy purposes. In what countries does the data get housed? If there are no servers in Canada, where would the data reside?

Founder Team
BunnyDoc

BunnyDoc

Oct 1, 2026

A: Hi,

We store data in three countries — Germany, the USA, and Australia. You choose your data center when you sign up.

Best regards,
BunnyDoc Team

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joan37joan37
joan37PLUS
Sep 26, 2026
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Q: is BunnyDoc PIPEDA compliant for doing business in Canada? ( excluding Quebec)

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ca7d85a82dde4b4f975756bbea9aaccbca7d85a82dde4b4f975756bbea9aaccb
ca7d85a82dde4b4f975756bbea9aaccbPLUS
Aug 9, 2026
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Q: Request blocked due to security threats

When i try to sign a document it says Request blocked due to security threats. Why would this occur?

Founder Team
BunnyDoc

BunnyDoc

Edited Aug 13, 2026

A: Hi,

Could you please share the envelope ID and signature request URL directly with us at [email protected]?

Best regards,
BunnyDoc Team

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ca7d85a82dde4b4f975756bbea9aaccbca7d85a82dde4b4f975756bbea9aaccb
ca7d85a82dde4b4f975756bbea9aaccbPLUS
Aug 8, 2026
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Q: tier 3 question

why no advanced branding and api in tier 3? My emails for signatures has basic branding as in business name/log but the generic address (not mine) cant be changed without advanced branding.
Oversight?

Founder Team
BunnyDoc

BunnyDoc

Aug 9, 2026

A: Thanks for raising this. This is intentional rather than an oversight.

We’ve set the available features and limits based on what we believe is sustainable for the plan. Advanced Branding and API access aren’t included, as they are separate capabilities that can be added as optional add-ons.

We’ve also recently updated the offering to include additional features that weren’t previously...

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Smiley_SevdaSmiley_Sevda
Smiley_SevdaPLUS
Jul 28, 2026
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Q: Questions about EU/eIDAS use for parent contracts

Hi BunnyDoc team,

I would like to use BunnyDoc for parent contracts for my German learning center, including families from Luxembourg.

I already saw that BunnyDoc states GDPR/eIDAS compliance, supports PDF upload, signer access without account creation, audit trails with email/IP/timestamps, and AATL-related document integrity.

Could you please clarify:

1. Which eIDAS signature level is...

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