Q: Where do your data servers reside? Specifically, I want to know if my data stays in Canada?
Specifically, I want to know where the data goes for privacy purposes. In what countries does the data get housed? If there are no servers in Canada, where would the data reside?
Founder Team
BunnyDoc
Oct 1, 2026
A: Hi,
We store data in three countries — Germany, the USA, and Australia. You choose your data center when you sign up.
I sent and patiently waiting for reply and cc'd support at bunnydoc also. did you mean aSppsumo.... as you wrote bc that bounced back and i sent to appsumo at bunnydoc...
why no advanced branding and api in tier 3? My emails for signatures has basic branding as in business name/log but the generic address (not mine) cant be changed without advanced branding. Oversight?
Founder Team
BunnyDoc
Aug 9, 2026
A: Thanks for raising this. This is intentional rather than an oversight.
We’ve set the available features and limits based on what we believe is sustainable for the plan. Advanced Branding and API access aren’t included, as they are separate capabilities that can be added as optional add-ons.
We’ve also recently updated the offering to include additional features that weren’t previously...
Q: Questions about EU/eIDAS use for parent contracts
Hi BunnyDoc team,
I would like to use BunnyDoc for parent contracts for my German learning center, including families from Luxembourg.
I already saw that BunnyDoc states GDPR/eIDAS compliance, supports PDF upload, signer access without account creation, audit trails with email/IP/timestamps, and AATL-related document integrity.
Q: Where do your data servers reside? Specifically, I want to know if my data stays in Canada?
Specifically, I want to know where the data goes for privacy purposes. In what countries does the data get housed? If there are no servers in Canada, where would the data reside?
BunnyDoc
Oct 1, 2026A: Hi,
We store data in three countries — Germany, the USA, and Australia. You choose your data center when you sign up.
Best regards,
BunnyDoc Team
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Q: is BunnyDoc PIPEDA compliant for doing business in Canada? ( excluding Quebec)
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Q: Request blocked due to security threats
When i try to sign a document it says Request blocked due to security threats. Why would this occur?
BunnyDoc
Edited Aug 13, 2026A: Hi,
Could you please share the envelope ID and signature request URL directly with us at [email protected]?
Best regards,
BunnyDoc Team
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Verified purchaser
I sent and patiently waiting for reply and cc'd support at bunnydoc also. did you mean aSppsumo.... as you wrote bc that bounced back and i sent to appsumo at bunnydoc...
Hi, sorry for the typo. We’ve fixed it, and yes, we meant [email protected].
Could you please try again now? We’ve released some new updates that should resolve the issue.
Thank you for your patience!
Q: tier 3 question
why no advanced branding and api in tier 3? My emails for signatures has basic branding as in business name/log but the generic address (not mine) cant be changed without advanced branding.
Oversight?
BunnyDoc
Aug 9, 2026A: Thanks for raising this. This is intentional rather than an oversight.
We’ve set the available features and limits based on what we believe is sustainable for the plan. Advanced Branding and API access aren’t included, as they are separate capabilities that can be added as optional add-ons.
We’ve also recently updated the offering to include additional features that weren’t previously...
Share BunnyDoc
Q: Questions about EU/eIDAS use for parent contracts
Hi BunnyDoc team,
I would like to use BunnyDoc for parent contracts for my German learning center, including families from Luxembourg.
I already saw that BunnyDoc states GDPR/eIDAS compliance, supports PDF upload, signer access without account creation, audit trails with email/IP/timestamps, and AATL-related document integrity.
Could you please clarify:
1. Which eIDAS signature level is...
Share BunnyDoc