A: We understand the importance of GDPR compliance and want to assure you that our SaaS tool is designed with data protection in mind. We have implemented robust security measures, including encryption and access controls, to safeguard user data.
However, it's important to note that GDPR compliance is a shared responsibility. While we provide the necessary framework, users also have responsibilities to handle and process data in accordance with the regulation. If you have any specific concerns or questions, please let us know, and we'll be happy to provide further information and address your needs.
Our data is all stored in the US and there are no choices to choose otherwise
Q: I really want to stack this...
but I feel like it makes more send to just buy another code and setup a separate account because I will get more numbers and minutes than if I stack two codes...?
I'd like to stack, but this pricing structure does not make sense to me.
2. Kind of depends your situation and which one you're going to. When it comes to that time, shoot us a support message and my lead developer will help you transition your account.
Q: 1.
Will you be increasing the limits on this deal for the mins? It is extremely low.
2. In the future, regardless of what happens with your company, will you keep these plans in tact?
A: 1. No, this is a lifetime deal so hopefully you understand that it might actually be bad for you if we offer too good of limits because it would be unsustainable for us long term.
2. Yes because we've offered reasonable limits that make sense for a lifetime deal.
We're not here to be the cheapest in the market. Cheapest on the market brings cheap, demanding customers.
We want customers who are willing to pay for a good product that will be around for a long time. If you think the limits aren't good enough for you, you probably aren't our target customer and you don't have to buy the product.
Best, Curran
Q: I run google ads for clients.
Can I use their numbers and do call tracking for their ads? phone wagon had a cool feature where they showed what keywords are leading to phone calls. can call scaler do that?
Also, is there sub account options for clients? I don't like when all data of different websites are mushed together.
A: You could port their numbers into callscaler to do that. Otherwise you can set up your own numbers within CallScaler to track different channels or different ad campaigns.
We don't have any keyword options - we will look into that.
Yes, there are sub-accounts for clients. It isn't included in the LTD though and costs $12/user to add in clients
Q: I'm in charge of a service that requires a different person to be on-call every night.
Is there a way to implement a system using this service where customers dial a single number, and their calls get automatically forwarded to the person on duty that particular night, as indicated in a spreadsheet schedule?
A: No, unfortunately we don't have this feature available - sorry!
The closest thing we have is round robin calling which will distribute the calls evenly to a group of numbers.
For example: Call #1 gets sent to first person in the round robin Call #2 gets sent to second person in the round robin Call #3 gets sent to third person in the round robin
Doesn't exactly solve your use case but maybe that is helpful to know
Q: Quick Idea: You should have a feature that when a call is missed, it automatically sends a text message to ...
the missed call and it says whatever, like "Hey sorry we missed your call! We'll get back with you in a few, or you can always check out the website at Example.com" - Something like that but better of course
A: We actually used to have that, but the laws on SMS messaging have unfortunately made it so those messages get marked as spam by carriers and don't get delivered most of the time (especially if there is a URL in the message like you showed).
Funny you just mentioned this though - yesterday my lead developer and I were looking into a roundabout solution as maybe there is a different provider we can route our SMS messages through other than our core provider that will ensure better delivery... we're looking into seeing if it's possible, but I'm not sure yet.
A: No, this is an inbound call tracking platform. You can do multi-ringing with inbound calls though. Essentially if a call comes in, it will ring multiple phones and the first one to answer gets the call. Helpful for support centers or teams who want to be quick to answer calls.
A: We're currently getting pricing from a new provider on numbers outside of the US and hoping to get it implemented in Q3 or Q4 this year. Can't guarantee it will be in LTD til we get pricing though as it may not work out with the math.
I would like to know what future updates come with 1, 2 or 3 codes. This is a complete separate plan however I am curious as to how the updates will be pertaining to those who purchase your Appsumo deal.
How many users are included on this deal? Your site's Starter Plan has 3, Agency 10 and High Volume Plan 20 users. This Appsumo plan doesn't state any, so which is it?
Additional numbers on your site monthly costs: Starter Plan - $0.70 locally / $3.00 toll-free | minutes $0.05 / SMS $0.02 Agency Plan - $.0.50 locally / $1.50 toll-free | minutes $.0.04 / SMS $0.015 High Volume Plan - $0.30 locally / $0.95 toll-free | minutes $0.03 / SMS $0.01
Your Appsumo deal additional number costs: Additional number $60.00 monthly Additional minutes $0.06 monthly
Also your Appsumo deal simply says minutes $0.06 monthly, how much for SMS vs. Minutes, how much for toll-free numbers vs. local numbers?
This appsumo deal doesn't seem like a deal when assessing monthly add-ons. Was this deal intentionally structure like this, if and you don't mind me asking why? The # is the benefit since that is the LTD I am assuming. But, Sumolings are paying more for extra minutes and messaging, with no clarity on which we should associate our deal with moving forward.
The product seems amazing, I am very interested in purchasing several codes. But the deal seems a bit awkward, hopefully you can clarify the above questions.
First off, yes all future updates will be included in the AppSumo deal. Just the pricing plan is different. The LTD is a personal plan and does not include any extra users, but you can add users within your account for a fee.
Here is the extra usage pricing if you go over your limits in the LTD you buy: - $0.06 per minute - $6 per number (toll free or local)
Here are other optional usage pricing: - $0.03 per SMS - $12 per user/mo
You also get $10 for free in your account balance to start so if you happen to go over your limits or want to try SMS you can do that with that free balance.
Call recording is always free.
If you expect to have high usage, feel free to contact us and we can potentially work out a custom deal for you with better usage pricing. Typically this is if you have 40+ numbers in your account.
Q: Hi, - Can I use my own number?
If so, how?
- The call tree repeats the message over and over, it seems buggy.
Thanks
Curran35278
May 15, 2024A: Hey - apologies on the call tree issues. We're fixing them now.
To use your own number, you can port the number into our platform for free. All the details are here: https://callscaler.com/features/porting
Best,
Curran
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Q: Hi!
What about GDPR compliance?
Curran35278
May 14, 2024A: We understand the importance of GDPR compliance and want to assure you that our SaaS tool is designed with data protection in mind. We have implemented robust security measures, including encryption and access controls, to safeguard user data.
However, it's important to note that GDPR compliance is a shared responsibility. While we provide the necessary framework, users also have responsibilities to handle and process data in accordance with the regulation. If you have any specific concerns or questions, please let us know, and we'll be happy to provide further information and address your needs.
Share CallScaler - Call Tracking Software
Verified purchaser
Thanks.
All data is stored outside of Europe, right? No options for us to choose a datacenter or third-parties in the EU, right?
Our data is all stored in the US and there are no choices to choose otherwise
Q: I really want to stack this...
but I feel like it makes more send to just buy another code and setup a separate account because I will get more numbers and minutes than if I stack two codes...?
I'd like to stack, but this pricing structure does not make sense to me.
Curran35278
May 14, 2024A: Ya you make a good point. There are benefits to having everything in aggregate though so choose whichever way you want.
Best,
Curran
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Verified purchaser
Two more questions -
1 - If we port a number in, can we port the number out? Is it free to port out like it is to port in?
2 - Can our AppSumo LTDs be upgraded to a LTD on your site or would we need to refund AppSumo and purchase you're LTD?
1. It's free to port in and $10 to port out.
2. Kind of depends your situation and which one you're going to. When it comes to that time, shoot us a support message and my lead developer will help you transition your account.
Q: 1.
Will you be increasing the limits on this deal for the mins? It is extremely low.
2. In the future, regardless of what happens with your company, will you keep these plans in tact?
Curran35278
May 14, 2024A: 1. No, this is a lifetime deal so hopefully you understand that it might actually be bad for you if we offer too good of limits because it would be unsustainable for us long term.
2. Yes because we've offered reasonable limits that make sense for a lifetime deal.
Best,
Curran
Share CallScaler - Call Tracking Software
Verified purchaser
1. Respectfully these are bad limits compared to previous competitors who came before you and the amount that's being asked for it.
2. Thanks for the response here.
We're not here to be the cheapest in the market. Cheapest on the market brings cheap, demanding customers.
We want customers who are willing to pay for a good product that will be around for a long time. If you think the limits aren't good enough for you, you probably aren't our target customer and you don't have to buy the product.
Best,
Curran
Q: I run google ads for clients.
Can I use their numbers and do call tracking for their ads? phone wagon had a cool feature where they showed what keywords are leading to phone calls. can call scaler do that?
Also, is there sub account options for clients? I don't like when all data of different websites are mushed together.
Curran35278
May 14, 2024A: You could port their numbers into callscaler to do that. Otherwise you can set up your own numbers within CallScaler to track different channels or different ad campaigns.
We don't have any keyword options - we will look into that.
Yes, there are sub-accounts for clients. It isn't included in the LTD though and costs $12/user to add in clients
Hope that helps :)
Best,
Curran
Share CallScaler - Call Tracking Software
other deals included client websites. So for each client website it will cost $12/month each?
Verified purchaser
These are some great questions and curious to the responses here.
We don't have any limits on websites or anything. It's just if you add a new client that has their own unique login is where that $12 cost is.
Hope that helps!
Q: I'm a current customer, how can I apply the code to my account?
Will it work with my existing numbers?
Curran35278
May 15, 2024A: Reach out to support[at]callscaler.com with your redemption codes and we will get you switched to your new plan.
Best,
Curran
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Q: I don't live in the usa or canada.
We are in Asia. Should I get a plan for without the numbers and get future numbers in those countries when you release them later in Q3?
US and Canada numbers are absolutely useless to us now.
Curran35278
May 15, 2024A: I would wait and make sure we will support your countries number's first.
Best,
Curran
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Q: I'm in charge of a service that requires a different person to be on-call every night.
Is there a way to implement a system using this service where customers dial a single number, and their calls get automatically forwarded to the person on duty that particular night, as indicated in a spreadsheet schedule?
Curran35278
May 15, 2024A: No, unfortunately we don't have this feature available - sorry!
The closest thing we have is round robin calling which will distribute the calls evenly to a group of numbers.
For example:
Call #1 gets sent to first person in the round robin
Call #2 gets sent to second person in the round robin
Call #3 gets sent to third person in the round robin
Doesn't exactly solve your use case but maybe that is helpful to know
Best,
Curran
Share CallScaler - Call Tracking Software
Q: Great app, intend to launch other country numbers like the netherlands?
Or just US and Canadian?
Curran35278
May 15, 2024A: Thanks! Yeah, the release of numbers from other countries will likely will happen in Q3 or Q4 of this year.
See roadmap for more info: https://callscaler.com/roadmap
Best,
Curran
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Q: Am I able to get USA phone numbers as specific as my stats area code ?
Curran35278
May 15, 2024A: Yeah, you can type in your specific area code when searching for a local number or you can get a toll free number. Up to you :)
Best,
Curran
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Q: I would like to be able to group numbers (such as client1 and client2) when looking at the dashboard that shows calls/minutes.
Curran35278
May 15, 2024A: You can currently filter the dashboard for specific numbers and choose specific groups of numbers to view stats for on the dashboard.
We don't have number grouping feature, but you can basically get what you've said done already (just might take a couple extra clicks)
Hope that makes sense!
Best,
Curran
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Q: I run google ads for clients.
Can I use your tool to track calls coming from which ads? Are sub accounts available?
Also, can we track keywords? Phonewagon had some cool data/info.
Curran35278
May 15, 2024A: Hi! We don't have a native integration with Google ads, but yeah what people typically do is just set up different numbers for different ads.
And yes sub-accounts are available but are an added fee of $12/user
No keyword tracking unfortunately. Maybe in the future.
Best,
Curran
Share CallScaler - Call Tracking Software
Q: Quick Idea: You should have a feature that when a call is missed, it automatically sends a text message to ...
the missed call and it says whatever, like "Hey sorry we missed your call! We'll get back with you in a few, or you can always check out the website at Example.com" - Something like that but better of course
Curran35278
May 15, 2024A: We actually used to have that, but the laws on SMS messaging have unfortunately made it so those messages get marked as spam by carriers and don't get delivered most of the time (especially if there is a URL in the message like you showed).
Funny you just mentioned this though - yesterday my lead developer and I were looking into a roundabout solution as maybe there is a different provider we can route our SMS messages through other than our core provider that will ensure better delivery... we're looking into seeing if it's possible, but I'm not sure yet.
Best,
Curran
Share CallScaler - Call Tracking Software
Q: Hi: Does CallScaler have a "form tracking" option?
Thanks,
Curran35278
May 15, 2024A: No, not currently. Could see us putting it in as an add-on later.
Best,
Curran
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Q: Does this come with a multi & power dialer ?
Curran35278
May 15, 2024A: No, this is an inbound call tracking platform. You can do multi-ringing with inbound calls though. Essentially if a call comes in, it will ring multiple phones and the first one to answer gets the call. Helpful for support centers or teams who want to be quick to answer calls.
Share CallScaler - Call Tracking Software
Q: until when you'll be on appsumo?
Curran35278
May 15, 2024A: Maybe another month or two
Share CallScaler - Call Tracking Software
Q: Will you have Spanish numbers?
Curran35278
May 15, 2024A: We're currently getting pricing from a new provider on numbers outside of the US and hoping to get it implemented in Q3 or Q4 this year. Can't guarantee it will be in LTD til we get pricing though as it may not work out with the math.
Best,
Curran
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Q: for how long have you been in business?
Curran35278
May 15, 2024A: Since 2019!
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Q: so this is only for one website and one user?
Curran35278
May 15, 2024A: Websites aren't limited, but yes this is for one user and you can add additional users in your account for a fee if you want.
Best,
Curran
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Q: I'm not sure if I overlooked it but, has there been any mention of the plan Sumolings are receiving, is it the Starter or Agency Plan?
Curran35278
May 14, 2024A: Hi! This AppSumo deal is a completely separate plan and the details of the plan are outlined on this page. The plans on the website are different
Best,
Curran
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I would like to know what future updates come with 1, 2 or 3 codes. This is a complete separate plan however I am curious as to how the updates will be pertaining to those who purchase your Appsumo deal.
How many users are included on this deal? Your site's Starter Plan has 3, Agency 10 and High Volume Plan 20 users. This Appsumo plan doesn't state any, so which is it?
Additional numbers on your site monthly costs:
Starter Plan - $0.70 locally / $3.00 toll-free | minutes $0.05 / SMS $0.02
Agency Plan - $.0.50 locally / $1.50 toll-free | minutes $.0.04 / SMS $0.015
High Volume Plan - $0.30 locally / $0.95 toll-free | minutes $0.03 / SMS $0.01
Your Appsumo deal additional number costs:
Additional number $60.00 monthly
Additional minutes $0.06 monthly
Also your Appsumo deal simply says minutes $0.06 monthly, how much for SMS vs. Minutes, how much for toll-free numbers vs. local numbers?
This appsumo deal doesn't seem like a deal when assessing monthly add-ons. Was this deal intentionally structure like this, if and you don't mind me asking why? The # is the benefit since that is the LTD I am assuming. But, Sumolings are paying more for extra minutes and messaging, with no clarity on which we should associate our deal with moving forward.
The product seems amazing, I am very interested in purchasing several codes. But the deal seems a bit awkward, hopefully you can clarify the above questions.
Thanks
Hey! Sure let me answer all of your questions.
First off, yes all future updates will be included in the AppSumo deal. Just the pricing plan is different. The LTD is a personal plan and does not include any extra users, but you can add users within your account for a fee.
Here is the extra usage pricing if you go over your limits in the LTD you buy:
- $0.06 per minute
- $6 per number (toll free or local)
Here are other optional usage pricing:
- $0.03 per SMS
- $12 per user/mo
You also get $10 for free in your account balance to start so if you happen to go over your limits or want to try SMS you can do that with that free balance.
Call recording is always free.
If you expect to have high usage, feel free to contact us and we can potentially work out a custom deal for you with better usage pricing. Typically this is if you have 40+ numbers in your account.
Best,
Curran