BATCATQ: Existing "AppSumo Tier 10" customer
It appears my account is App Sumo Tier 10, but only have 2000 minutes
this account cost was $117 for initial 3 Sumo codes during first campaign and $79x6 coming to a total of $591
I feel this existing Sumo account should have more minutes considering its 4800 minutes for $999 being grandfathered into new limits and all with existing Sumolings.
Am I missing something? if so apologies, I haven't read the fine print. I do appreciate the insight though you can provide into billing because this doesn't seem like honoring existing deal and bumping to new limits like almost all other Sumo software I own.
Please explain? thank you
I am in this same boat spent almost $750 total and we only get 2000 minutes with no upgrade path and the new max is tier 3 $999 for 4,800. I reached out to chat and was told "Hi. The limit for the appsumo plans is 2000 minutes." Then I explained this same thing you did and was told "That offer is only available to new users." @Blaine your original supporters need your help here.
same boat! Would love to upgrade or something
its depressing to see castmagic back and no response from dev team. in my original msg, i forgot to mention there was a direct add on i paid castmagic as well from an email campaign. ugh.
Worse when I reach out to support last run, as Blaine has told others to do, I was told I couldnât be moved to the same tier here and they couldnât do anything with an apology. Iâve been a supporter from the first run and loved this software so really hoping Blaine helps us here