Charla Questions

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Q: AI Model and Accurate Responses and Other Information

1) If I understand correctly, I can use a chatbot that responds with AI in real time thanks to the training I can provide. However, as a web developer, I know full well that chats using more advanced AI models cost a lot but provide accurate and perfect responses. However, if you use older, lower-cost models, conversations sometimes don't work at all; they get out of step, out of control, make up, and many other negative things. I need a professional service and would gladly pay a Plus if I could connect a model to the more advanced ones. It's not clear what you're using HERE... but it seems normal that at this price, with unlimited conversations, AI can never be advanced. Please let me know.

giovanni.gilibertiPLUSSep 26, 2025
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Q: Trigger an automation in N8N/other tools with Charla via webhooks

I saw in another question that isn't possible to trigger an automation in N8N/Make with Charla.

But in the documentation, I see also that Charla can use webhooks to trigger events to third parties. When using a webhook, can Charla receive a response form the webhook?

My use case is with WhatsApp. The user asks a question or ask to perform a task, etc. Charla takes that input and send the request to a n8n workflow via webhook. the n8n workflow does its magic (create a row in AIrtable, send an email, generate an image and/or video, etc.) and sends a response back. That response is sent to the user's WhatsApp.

Is that possible?
If not, is something like that on your plans?

b2330f0994a247c8b5bddf743a0428e0Edited Sep 25, 2025
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Q: Does this also work with a private WhatsApp account?

Hi team,

Do you need a WhatsApp business account for automatic replies on WhatsApp?

Thank you for your feedback!
Silvan Kurras

back.office.godSep 24, 2025
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Q: Looks amazing but feels little bit backdated. Why?

I am using your product from sometime but felt a lot of complications due to some simple feature issues. Let me share 2 only.
1) it has only one language support at a time which causes a lot of issues because some people uses English while other people uses native language and some people also use English alphabets to type, while saying their native language. Suppose my native language is Bangla. If I set English as default language then if someone text in Bangla then the chatbot cannot automatically reply. And using English to type native language for example: amar sahajjo dorkar(I need help). This causes another level of problem for the chatbot to understand.
2) There is no way for us to set a fixed tone of text for the chatbot to speak. Ex: my audience is teenagers so I expect the chatbot to reply in chill mode.
Give solution please.

raiyanhaiderSep 23, 2025
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Founder Team
AdamHa

AdamHa

Sep 23, 2025

A: Hello there, Thanks for sharing your feedback.
(1) Have you tried the AutoDetect language option from the bot settings?
(2) There is, you can add this as a special instruction under the AI Chabot tab, e.g. something like "Use a chill tone when answering questions"

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Q: Change Ticket Time Zone from GMT to Pacific Time

Currently, all ticket replies are showing timestamps in GMT (e.g., 18:38 PM GMT).
I would like to change the time zone to Pacific Time (PT) instead.

Could you please let me know how to update this setting?

VaidasPLUSSep 20, 2025
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Founder Team
AdamHa

AdamHa

Sep 23, 2025

A: Hi Vaidas, Just replied to your ticket, normally it would if the timezone of the visitor was detected.

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