I generally like the app and its functions - if only it worked as intended. I am encountering several issues with the chatbot. I trained it on a bunch of articles and websites, including each of my product pages. But when I ask it about the prices, it says it doesnt have that information, or it gives me wrong information (gives me same price for different products that are differently priced). I...
I was activating an account for a client and it linked the account to my existing account. I URGENTLY NEED THIS FIXED and can't wait a week for a reply. Can someone please help me?!!
I have setup Ai Chatbot with website address and pages but the bot is unable to answer any question. What am I missing ?
Founder Team
AdamHa
Oct 15, 2025
A: Hello, can you ping us on support@charla.com to be able to help you out. Kindly share a screenshot of the AI Chatbot tab with all the pages you entered.
Can Charla send chat info via webhook to Fusebase? It's another Appsumo featured product for client portals.
And does it work with any other automation software than Zapier? (Zapier is expensive. Activepieces is another Appsumo featured product that does automations like Zapier does).
Founder Team
AdamHa
Oct 14, 2025
A: Hello, Sure if the tool accepts external api calls we support it.
Great! Then my last question is: What options would I have to be able to export the whole conversation there? Or even just the last 3 messages from each side before the conversation closes so it proves to my client that the conversation has resolved?
I only read about initial message and initial form submission webhook, not whole conversations. Is this a feature that could come in the future?
Can I limit AI responses to documents learned that I provided - internal sources. I do not what general and often irrelavant chatGPT information responses at all.
Verified purchaser
Q: Questions before I leave a review
I generally like the app and its functions - if only it worked as intended. I am encountering several issues with the chatbot. I trained it on a bunch of articles and websites, including each of my product pages. But when I ask it about the prices, it says it doesnt have that information, or it gives me wrong information (gives me same price for different products that are differently priced). I...
Share Charla
Verified purchaser
Q: HELP!! ACCOUNT LINKED TO WRONG EMAIL
I was activating an account for a client and it linked the account to my existing account. I URGENTLY NEED THIS FIXED and can't wait a week for a reply. Can someone please help me?!!
Share Charla
Verified purchaser
Q: AI Chatbot unable to answer questions
I have setup Ai Chatbot with website address and pages but the bot is unable to answer any question. What am I missing ?
AdamHa
Oct 15, 2025A: Hello, can you ping us on support@charla.com to be able to help you out. Kindly share a screenshot of the AI Chatbot tab with all the pages you entered.
Share Charla
Verified purchaser
Very similar here. Some hits, a lot of misses for very simple answers with the given context.
It's all about the training quality, ping on support and we will be able to help you out on guidelines on how to better train it
Verified purchaser
Q: Charla Webhooks to Fusebase?
Can Charla send chat info via webhook to Fusebase? It's another Appsumo featured product for client portals.
And does it work with any other automation software than Zapier?
(Zapier is expensive. Activepieces is another Appsumo featured product that does automations like Zapier does).
AdamHa
Oct 14, 2025A: Hello, Sure if the tool accepts external api calls we support it.
Share Charla
Verified purchaser
Great! Then my last question is: What options would I have to be able to export the whole conversation there? Or even just the last 3 messages from each side before the conversation closes so it proves to my client that the conversation has resolved?
I only read about initial message and initial form submission webhook, not whole conversations. Is this a feature that could come in the future?
Verified purchaser
Q: Limit Learning to Internal Documents/Sources
Can I limit AI responses to documents learned that I provided - internal sources. I do not what general and often irrelavant chatGPT information responses at all.
AdamHa
Oct 14, 2025A: Yes, thats how it was designed.
Share Charla