rodney.joyceQ: Can I train on my own website docs
My knowledge base is built into my site: https://cloudmonitor.ai/docs/ - I don't want to use a different kb.
I then want to add a helpdesk ticketing system on top of that where the agent can index my support desk content and help users find the answers they need, or it can handoff to ticketing system. Can this do that? There seems to be about 8 different AI Chatbots on AppSumo and I am trying to work out what they all do, but customer content training and good ticketing system are my 2 main requirements, thank you.
Adam_Charla
May 19, 2026A: Hello Rodney, So yes, you will import all the docs to our knowledge base using our REST api https://charla.com/support/?article=23477-rest-api, the AI bot will then be able to train on it and answer questions.
Another approach is to add the individual links of your existing docs to the Training Webpages under Charla AI chatbot section.
Thanks, sounds good. A couple more questions while I have you here.
1) Can I BYOK for training?
2) Do the customer conversations remain for ever?
3) How many human team members are in Plan 1? (we will need to resolve issues from AI handover)
thanks
1) Nop, and you don't need to, we use OpenAI internally with our own key
2) Yup
3) 5 agents
1) Hmmm I would prefer to use my own premium models with BYOK that I already have
2) Thanks
3) Thanks