Hi! 1) Can I send an audio to WhatsApp as an automated flow. 2) Can I connect personal whatsapp?
Founder Team
Adam_Charla
May 2, 2026
A: Hello, (1) You can send it currently as an attachment. We're working on adding a simpler way to share audio on both mobile and web. (2) Meta WhatsApi requires business accounts, but converting your account takes a couple of minutes.
I have an e-shop built on woocommerce. What functions does the Charla Woocommerce plugin have? Is it possible to see the customer's last orders, contact etc.? Does the iOS app support notifications when a customer starts a new chat? I mean sound notifications and banner on the iPhone.
Founder Team
Adam_Charla
May 2, 2026
A: Hello, You can currently see the customer email,name and shopping cart.
Sure, you will recieve a notification on both iOS and Android.
Hi! I'm trying to use the REST API to create knowledge base articles but every POST to https://api.charla.com/v1/kb/articles returns 502 Bad Gateway from nginx. My API key works (I can authenticate), and I'm sending the correct JSON payload as per your docs. Can you check if there's an issue with the /kb/articles endpoint? Reference Session ID from earlier failed attempts: 019dd4ff-45c4-7816-a986-41b93c604751
Founder Team
Adam_Charla
Apr 29, 2026
A: Hi Kora, can you ping us at [email protected] with a screenshot of your post body.
Hi — I want my Charla AI chatbot to fetch live availability from Trafft or Cal.com (via their API) and tell the customer the next available slots in chat. Is this possible with your AI Actions / Integrations feature? If yes, can you point me to setup docs?
Founder Team
Adam_Charla
Apr 29, 2026
A: Hi Kora, yea sure you can do that, a simliar integration can be found here https://www.youtube.com/watch?v=k4ruMe360wc&t=2s with Calendly, you can follow the same approach.
It seems like pricing is agent-based, but I have some questions
I'm mainly looking for a helpdesk and knowledge base, ideally branded for each brand, but with the same agents working on them. Can I do this, i.e., have multiple inboxes and identities and multiple knowledge bases?
I have lots of digital products and sites, and I want them unified so that I can work on them in one place with the same agents but distinct branding etc.
I think you have woo intergrations, what about fluentcart, EDD and surecart?
Founder Team
Yehia_Charla
Apr 26, 2026
A: So yea you can assign the same agent on multiple sites. We do have something called AI Chatflows, which allows you to connect to pretty much anything including WooCommerce.
Note that the license allows you to add multiple sites per voucher, as long as you own them. If you are purchasing for a customer site, you will need to purchase an additional voucher per site.
There all mine, this is for me and potentially staff one day, but I have dozens of sites where I need to manage support, and this seems like I could use, so are the KB and the inboxes distinct, i.e. I can brand them so
xxxplugin.com YYYplugin.com Feature1.com and it looks like they all have there own inbox and KB? I.m not overly woried about the AI features its traditional KB and Inboxes I want
Q: Audio in automated flow
Hi!
1) Can I send an audio to WhatsApp as an automated flow.
2) Can I connect personal whatsapp?
Adam_Charla
May 2, 2026A: Hello,
(1) You can send it currently as an attachment. We're working on adding a simpler way to share audio on both mobile and web.
(2) Meta WhatsApi requires business accounts, but converting your account takes a couple of minutes.
Share Charla
Q: Woocommerce plugin and iOS notification
Hello,
I have an e-shop built on woocommerce. What functions does the Charla Woocommerce plugin have? Is it possible to see the customer's last orders, contact etc.? Does the iOS app support notifications when a customer starts a new chat? I mean sound notifications and banner on the iPhone.
Adam_Charla
May 2, 2026A: Hello, You can currently see the customer email,name and shopping cart.
Sure, you will recieve a notification on both iOS and Android.
Share Charla
Q: api issue
Hi! I'm trying to use the REST API to create knowledge base articles but every POST to https://api.charla.com/v1/kb/articles returns 502 Bad Gateway from nginx. My API key works (I can authenticate), and I'm sending the correct JSON payload as per your docs. Can you check if there's an issue with the /kb/articles endpoint? Reference Session ID from earlier failed attempts: 019dd4ff-45c4-7816-a986-41b93c604751
Adam_Charla
Apr 29, 2026A: Hi Kora, can you ping us at [email protected] with a screenshot of your post body.
Share Charla
Q: check appointment availability.
Hi — I want my Charla AI chatbot to fetch live availability from Trafft or Cal.com (via their API) and tell the customer the next available slots in chat. Is this possible with your AI Actions / Integrations feature? If yes, can you point me to setup docs?
Adam_Charla
Apr 29, 2026A: Hi Kora, yea sure you can do that, a simliar integration can be found here https://www.youtube.com/watch?v=k4ruMe360wc&t=2s with Calendly, you can follow the same approach.
Share Charla
Q: Pricing
It seems like pricing is agent-based, but I have some questions
I'm mainly looking for a helpdesk and knowledge base, ideally branded for each brand, but with the same agents working on them. Can I do this, i.e., have multiple inboxes and identities and multiple knowledge bases?
I have lots of digital products and sites, and I want them unified so that I can work on them in one place with the same agents but distinct branding etc.
I think you have woo intergrations, what about fluentcart, EDD and surecart?
Yehia_Charla
Apr 26, 2026A: So yea you can assign the same agent on multiple sites. We do have something called AI Chatflows, which allows you to connect to pretty much anything including WooCommerce.
Note that the license allows you to add multiple sites per voucher, as long as you own them. If you are purchasing for a customer site, you will need to purchase an additional voucher per site.
Share Charla
Verified purchaser
There all mine, this is for me and potentially staff one day, but I have dozens of sites where I need to manage support, and this seems like I could use, so are the KB and the inboxes distinct, i.e. I can brand them so
xxxplugin.com YYYplugin.com Feature1.com and it looks like they all have there own inbox and KB? I.m not overly woried about the AI features its traditional KB and Inboxes I want
yup, each site comes with its own kb, inbox and AI