Can you add MCP Server please | Charla | AppSumo

Charla

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Steel.Digital

Jul 2, 2026

Q: Can you add MCP Server please

Can you add MCP Server please

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Hello, could you please check the whatsapp channel integration is not working for me and returning an error Charla Live Chat cannot onboard customers at this time. Please contact Charla Live Chat's support or try again later.
I have two questions regarding the support agent in the settings. You mentioned that a support agent cannot delete tickets. However, when I tried from one of my colleague’s accounts, who has only the support agent role, he can delete all tickets. I think it would be better to create roles for your agents so that some can delete and some cannot. My second question is about the mobile application. When I installed and logged in, only the live session with the user appears; I cannot see any tickets, respond, or open tickets in the mobile app. Is there any feature I can enable to see tickets, or is it only connected to the live session with the user? It would be great if we could use the mobile application to respond to users’ tickets.
Changing plan says how many codes I would like to buy. In the meatime there is a slider to choose agent numbers. The product page at the same time says that the life time access includes unlimited AI chatbots. So what are the relations among them.
Hi, I want to use Charla for Instagram lead magnet workflows. If someone comments “COURSE,” “EBOOK,” “PROMPT,” or “AUDIT” under a post or Reel, can Charla natively trigger the correct Instagram DM based on that keyword? Example: “COURSE” = course link “EBOOK” = ebook link “PROMPT” = prompt pack link “AUDIT” = booking page Can Charla also tag or segment contacts by interest, start different follow-up journeys, continue automation after the first DM, and hand over to a human when buying intent is detected? Or does Charla only automate after someone messages the Instagram inbox first? Please confirm if this is live now, planned, or not supported. I saw AppSumo answers saying Instagram currently supports DMs only, while comment functionality is still backlog/Q3. Thanks, Marcus

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