Hello. The deal shows the AI chatbot agent has \u0022customer feedback\u0022. If I create a chatbot for a client\u0027s website, how does this \u0022customer feedback\u0022 work?\u000aMy interest would be in proving to my client that the chatbot satisfied the customer\u0027s needs, and if not, they were given a method to follow up with a real person being notified of their outstanding issue.

Customer Feedback? | Charla

112728230072169211617

Verified purchaser

Oct 19, 2025

Q: Customer Feedback?

Hello. The deal shows the AI chatbot agent has "customer feedback". If I create a chatbot for a client's website, how does this "customer feedback" work?
My interest would be in proving to my client that the chatbot satisfied the customer's needs, and if not, they were given a method to follow up with a real person being notified of their outstanding issue.

Founder Team

AdamHa

Oct 20, 2025

A: Hello, yes sure, Customer feedback is when the customer leaves a rating/feedback for the conversation he had, either with a live agent or the chatbot.

Helpful?

112728230072169211617

Verified purchaser

Thank you! And lastly, 1) does that allow them to give one quick message in the feedback? And 2) can we adjust the wording of the question for the feedback?

Charla

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